✦ Luna Orbit — IT Support & Helpdesk

IT Support Specialist

at The Shade Store

📍 Pompano Beach, FL, US Remote 💰 $60K – $70K USD / year Posted March 17, 2026
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Position Details

Salary $60K – $70K USD / year
Type Full-Time
Experience entry
Exp. Years 2+ years
Education Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Category IT Support & Helpdesk

About this role

This role involves providing technical support for hardware, software, and network issues in a remote environment, primarily supporting Windows and macOS platforms.

Key Responsibilities

  • Provide Level 1 and 2 technical support
  • Troubleshoot hardware and software issues
  • Support O365 applications
  • Maintain documentation
  • Collaborate with IT team

Technical Overview

Supports enterprise systems including Microsoft 365, Office applications, and peripherals. Uses ticketing and ITSM tools to manage support requests.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with at least 2 years of experience providing technical support for desktops, laptops, and mobile devices. Strong communication skills and customer service orientation are essential.

Must-Have Skills

2+ years of experience in IT support or help deskTroubleshooting skills for WindowsmacOSand mobile platformsFamiliarity with networking basicsExperience with ticketing systemsExcellent communication skills

Nice-to-Have Skills

Certifications such as CompTIA A+Network+Microsoft

Tools & Platforms

O365Microsoft TeamsMicrosoft OfficeITSM tools

Required Skills

IT supportHelp DeskWindowsmacOSMicrosoft OfficeO365Microsoft Teamsticketing systemstroubleshootingcustomer serviceremote support

Hard Skills

WindowsWindows 10macOSMicrosoft OfficeO365Microsoft TeamsIT supportHelp DeskHardware troubleshootingSoftware troubleshootingNetwork connectivityTicketing systemsITSM

Soft Skills

CommunicationCustomer serviceAttention to detailTeamworkProblem-solvingCustomer-first mindset

Certifications

Preferred

CompTIA A+Network+Microsoft certifications

Industry & Role

Industry Retail / Home Furnishings
Job Function Providing technical support and customer service for end users in a remote setting
Role Subtype Help Desk L1
Tech Domains Microsoft 365, Active Directory

Keywords for Your Resume

IT supportHelp DeskWindowsmacOSMicrosoft OfficeO365Microsoft Teamsticketing systemsITSMhardware troubleshootingsoftware troubleshootingnetwork connectivitycustomer serviceremote supporton-call supportcustomer-first

Deal Breakers

Lack of 2+ years IT support experience, Poor communication skills, No familiarity with ticketing systems

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