Position Details

Salary $65K – $75K USD / year

Type Full-Time

Experience entry

Exp. Years 1+ years

Education Associate's degree in Information Technology or related field

Category IT Support & Helpdesk

About this role

This role involves providing technical support to end-users, troubleshooting hardware, software, and network issues, and maintaining support documentation in a fintech company.

Key Responsibilities

Provide technical support
Troubleshoot hardware and network issues
Configure hardware and software
Log and track support tickets
Maintain documentation

Technical Overview

Supports Windows and macOS environments, uses ticketing systems, performs hardware configuration, and applies ITIL best practices for incident management.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with at least 1 year of helpdesk experience, proficient in Windows and macOS, with strong customer service skills and basic networking knowledge. They should be eager to grow their IT career in a fast-paced fintech environment.

Must-Have Skills

Associate's degree in Information Technology or related fieldMinimum 1 year of helpdesk or IT support experienceProficiency with Windows and macOSUnderstanding of networking fundamentalsCustomer-focused support

Nice-to-Have Skills

Financial services industry experienceCompTIA A+CompTIA Network+Microsoft Intune

Tools & Platforms

Ticketing systemMicrosoft Office SuiteAntivirus softwareITIL

Required Skills

Help deskWindowsmacOSnetwork troubleshootinghardware configurationticketing systemsystem maintenancecustomer serviceITILCompTIA A+support specialist

Hard Skills

WindowsmacOSMicrosoft Office SuiteNetwork troubleshootingHardware configurationTicketing systemsSystem maintenanceAntivirusITILHelpdesk support

Soft Skills

Customer serviceCommunicationProblem-solvingTeamworkIndependenceDocumentationProactive follow-up

Certifications

Required

CompTIA A+CompTIA Network+

Preferred

Microsoft Intune

Industry & Role

Industry Fintech

Job Function End-user technical support and troubleshooting

Role Subtype Help Desk L1

Tech Domains Active Directory, Microsoft 365, Windows Server, ITSM / ServiceNow

Keywords for Your Resume

IT supportHelp DeskWindowsmacOSNetwork troubleshootingHardware configurationTicketing systemSystem maintenanceCustomer serviceITILCompTIA A+CompTIA Network+Support specialistEnd user supportTroubleshootingDesktop supportHelp desknetwork troubleshootinghardware configurationticketing systemcustomer servicesystem maintenanceend user support

Deal Breakers

Lack of helpdesk or IT support experience, No proficiency with Windows or macOS, No customer service skills, No relevant certifications, Unwillingness to work on-site

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IT Support Specialist

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