✦ Luna Orbit — IT Support & Helpdesk

IT Support Specialist I

at RSR Group

📍 Winter Park, FL, US Onsite Posted March 17, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 2+ years
Education An undergraduate degree in a related field or 2+ years of technical support experience
Category IT Support & Helpdesk

About this role

Provides technical support and assistance to end users, manages support tickets, and maintains documentation to ensure smooth IT operations onsite.

Key Responsibilities

  • Assist end users
  • Manage support tickets
  • Maintain documentation
  • Support Microsoft 365
  • Troubleshoot technical issues

Technical Overview

Supports Microsoft 365 applications, ticketing systems like Jira, and basic Linux support, focusing on end-user issue resolution.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with at least 2 years of experience providing technical support, proficient in Microsoft 365 and Jira, with strong communication and organizational skills, ready to support end users onsite.

Must-Have Skills

2+ years of technical support experienceExperience with Microsoft 365 applicationsExperience with ticketing systems (Jira)Excellent communication skillsAbility to manage multiple priorities

Nice-to-Have Skills

Familiarity with LinuxExperience in retail or customer service

Tools & Platforms

Microsoft 365Jira

Required Skills

Microsoft 365WordExcelAccessOutlookTicketing SystemJiraLinuxCustomer ServiceTechnical Support

Hard Skills

Microsoft 365WordExcelAccessOutlookTicketing SystemJiraLinuxCustomer ServiceTechnical Support

Soft Skills

CommunicationCustomer ServiceOrganizational SkillsMultitaskingProblem-solving

Industry & Role

Industry Retail
Job Function IT support and helpdesk technician
Role Subtype Help Desk L1
Tech Domains Microsoft 365, Jira, Linux

Keywords for Your Resume

help deskit supporttechnical supportjiraticketing systemcustomer serviceMicrosoft 365WindowsExcelOutlookOn-sitesupport specialistmultitaskingproblem-solvingorganizationcommunication

Deal Breakers

Less than 2 years of support experience, No experience with ticketing systems, Lack of Microsoft 365 skills, No on-site support experience

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