Position Details

Salary $60K – $90K USD / year

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

D-Wave is hiring an IT Support Specialist II to deliver reliable end-user technical support for employees in remote and local settings. The role covers troubleshooting across Windows, macOS, and Linux, managing accounts and access, and supporting onboarding/offboarding and endpoint maintenance.

Key Responsibilities

Provide end-user IT support across Windows, macOS, and Linux
Troubleshoot hardware, software, and network issues
Manage user accounts and access (Active Directory, cloud identity platforms)
Perform routine maintenance, patching, updates, and endpoint health checks
Assist with automated deployment solutions (PXE, Windows Deployment, Intune, scripting)

Technical Overview

This role is focused on end-user IT support and endpoint lifecycle management. You will troubleshoot complex issues, perform patching and endpoint health checks, and assist with automated deployments using PXE, Windows Deployment, and Intune along with scripting and configuration management.

Ideal Candidate

The ideal candidate is a senior-level IT support specialist with strong hands-on experience supporting end users across Windows, macOS, and Linux environments. They have used Active Directory and modern endpoint management tools like Intune, and they can troubleshoot complex device, software, and network issues while managing account provisioning and onboarding/offboarding.

Must-Have Skills

Provide responsivecourteousand high-quality supportTroubleshoot complex issuesManage user accounts and access (Active Directorycloud identity platforms)Support hardwaresoftwareand network issues across WindowsmacOSand Linux systemsInstallconfigureand maintain desktopslaptopsand mobile devices (iOSAndroid)

Tools & Platforms

Active DirectoryIntunePXEWindows Deploymentcloud identity platformsvendors

Required Skills

WindowsmacOSLinuxend-user devicesperipheralsprinterstelephonyconference systemsiOSAndroidaccount provisioningdevice setuptechnology orientation/trainingActive Directorycloud identity platformspatchingupdatesendpoint health checkssystem configurationsautomated deployment solutionsPXEWindows DeploymentIntunescriptingtroubleshootingvendor synchronizationservice delivery

Hard Skills

Soft Skills

responsivecourteoushigh-quality supportsound judgmentproblem-solvingcollaborationpartnering with othersindependent management of routine support tasks

Industry & Role

Industry SaaS

Job Function Deliver high-quality end-user IT support and manage endpoint/account lifecycle for remote and local employees

Role Subtype IT Support Specialist

Tech Domains Active Directory, Microsoft 365, Linux, Windows Server

Keywords for Your Resume

IT Support Specialist IIIT Support SpecialistEnd-User IT SupportEnd User SupportDesktop SupportTechnical SupportWindowsmacOSLinuxActive Directorycloud identity platformsIntunePXEWindows Deploymentscriptingpatchingendpoint health checkstroubleshootaccount provisioningiOSAndroidprinterstelephonyconference systemsend-user supporttroubleshooting

Deal Breakers

Experience supporting end-user hardware, software, and network issues across Windows, macOS, and Linux, Experience managing user accounts and access using Active Directory and/or cloud identity platforms

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