Position Details
About this role
This role involves providing remote and on-site technical support to clients, troubleshooting issues across Windows and Microsoft 365 environments, and ensuring system security and stability.
Key Responsibilities
- Deliver remote and on-site support
- Troubleshoot Windows and Microsoft 365 issues
- Manage malware and security threats
- Support network and server diagnostics
- Document service tickets and resolutions
Technical Overview
The position requires expertise in Windows operating systems, Microsoft 365 applications, support ticketing systems, and malware/security threat remediation.
Ideal Candidate
The ideal candidate is a motivated IT support specialist with at least 2 years of experience providing remote and on-site support. They should be proficient in Windows, Microsoft 365, and support ticketing systems, with strong problem-solving skills and customer service orientation.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 2 years of support experience, Lack of experience with Windows or Microsoft 365, No support ticketing experience, Inability to work remotely
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