Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Provides remote IT support for Microsoft 365 applications, Windows OS, and endpoint management, ensuring smooth operation and security compliance.

Key Responsibilities

Troubleshoot Microsoft 365 and Windows OS issues
Support Intune-managed endpoints
Document incidents and resolutions
Escalate unresolved issues
Maintain high customer service standards

Technical Overview

Supports Microsoft 365, Intune, Windows OS, and endpoint management tools, troubleshooting issues, and documenting incidents with automation tools.

Ideal Candidate

The ideal candidate is an IT support specialist with at least 2 years of experience supporting Microsoft 365 and Windows environments. They are proactive, customer-focused, and skilled in troubleshooting and automation tools, capable of working independently remotely.

Must-Have Skills

Troubleshooting Microsoft 365 applicationsSupport for Windows OSExperience with IntuneCustomer service skills

Nice-to-Have Skills

AI or automation toolsSecurity fundamentalsMicrosoft 365 Admin CenterEndpoint management

Tools & Platforms

Microsoft 365 Admin CenterIntuneWindows OSAI-based troubleshooting tools

Required Skills

Microsoft 365O365IntuneWindows OSEndpoint managementTroubleshootingCustomer serviceIncident documentationSecurity policiesAutomation tools

Hard Skills

Microsoft 365O365IntuneWindows OSEndpoint managementTroubleshootingCustomer serviceIncident documentationSecurity policiesAutomation tools

Soft Skills

CommunicationProblem-solvingCustomer focusIndependenceProactive communicationCalm under pressureTeam coordination

Industry & Role

Industry Information Technology

Job Function IT support and helpdesk for Microsoft ecosystem

Role Subtype Help Desk L2

Tech Domains Microsoft 365, Windows Server, Intune, Endpoint management

Keywords for Your Resume

IT supporthelpdeskMicrosoft 365O365IntuneWindows OSendpoint managementtroubleshootingcustomer serviceautomation toolssecurity fundamentalsincident documentationsupport engineerremote supportIT support specialist

Deal Breakers

Lack of experience with Microsoft 365 or Windows OS, No customer support background, Inability to work remotely

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

IT Support Specialist – Microsoft Ecosystem, O365, Intune

Get matched to jobs like this