Position Details
About this role
This role involves providing remote Tier 1 and Tier 2 technical support to internal and external users, troubleshooting hardware, software, and network issues, and managing support tickets using help desk platforms.
Key Responsibilities
- Provide Tier 1 / Tier 2 support
- Troubleshoot hardware, software, and network issues
- Support Windows environments and Microsoft 365
- Manage support tickets using help desk platforms
- Document solutions and maintain service records
Technical Overview
The technical environment includes Windows operating systems, Microsoft 365, VPN, and enterprise help desk platforms such as ServiceNow, Zendesk, and Jira.
Ideal Candidate
The ideal candidate is an entry-level IT support professional with 1+ years of experience providing technical support in Windows environments, familiar with help desk platforms like ServiceNow or Zendesk, and capable of troubleshooting hardware, software, and network issues remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with help desk platforms, No remote support experience, Unwillingness to work remotely
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