✦ Luna Orbit — IT Support & Helpdesk

IT Support Team Lead

at VirtualVocations

📍 Orlando, FL Onsite Posted March 07, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 4-6 years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves leading IT support functions in a healthcare SaaS environment, troubleshooting hardware/software issues, and improving support processes.

Key Responsibilities

  • Oversee support queue
  • Troubleshoot hardware/software issues
  • Define support processes
  • Manage documentation
  • Ensure SLA compliance

Technical Overview

Supports macOS systems, manages SaaS applications, handles support tickets, and ensures compliance with healthcare data regulations.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 4+ years of experience, proficient in macOS and enterprise SaaS applications, with strong troubleshooting skills and familiarity with healthcare data handling.

Must-Have Skills

4-6 years of experience in IT support or systems administrationStrong troubleshooting skills across macOS and enterprise SaaS applicationsExperience in IT service managementFamiliarity with access management fundamentalsUnderstanding of data handling in regulated environments

Tools & Platforms

macOSSaaS applicationsticketing systems

Required Skills

macOSenterprise SaaS applicationsIT supportticket lifecycle managementSLA trackingaccess managementSSOMFAdata handlinghealthcare

Hard Skills

macOSApple macOSenterprise SaaS applicationsIT supportticket lifecycle managementSLA trackingaccess managementSingle Sign-OnMFAdata handlingregulated environmentshealthcare

Soft Skills

troubleshootingteam leadershipprocess improvementdocumentationknowledge sharing

Industry & Role

Industry Healthcare IT, SaaS, Enterprise Support
Job Function Lead IT support team to resolve technical issues and improve support operations

Keywords for Your Resume

IT SupportmacOSenterprise SaaS applicationsticket lifecycle managementSLA trackingaccess managementSingle Sign-OnMFAdata handlinghealthcareIT supportticket managementSLAtroubleshootingknowledge base

Deal Breakers

Less than 4 years of relevant experience, Lack of experience with macOS or SaaS applications, No familiarity with healthcare data handling, No experience in IT support or systems administration

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