Position Details

Type Not Specified

Experience entry

Exp. Years 3+ years

Education Degree in computer science preferred

Category IT Support & Helpdesk

About this role

An on-site IT support technician role focused on troubleshooting hardware, supporting digital signage, conference room systems, and AV equipment in a professional environment.

Key Responsibilities

Troubleshoot hardware issues
Install digital signage
Support conference room systems
Maintain network connectivity
Assist with AV equipment setup

Technical Overview

Environment includes digital signage, AV equipment, networking, and hardware troubleshooting, with tools like Zoom, Microsoft Teams, and Zoho Desk.

Ideal Candidate

The ideal candidate is an experienced IT support technician with at least 3 years of hands-on troubleshooting, hardware, and AV equipment experience. They should be proactive, responsible, and capable of providing high-level customer service on-site.

Must-Have Skills

troubleshootinghardware troubleshootingdigital signage installationnetworking knowledgeexperience with LED panelsexperience with AV equipment

Nice-to-Have Skills

Control Systems for Building and Home AutomationCrestronZoomMicrosoft Teamscontent management systemsZoho Desk

Tools & Platforms

Zoho DeskZoomMicrosoft Teams

Required Skills

troubleshootingdigital signageconference room systemsaudio componentsnetworkinghardware troubleshootingcontent management systemsticketing systemZoomMicrosoft Teams

Hard Skills

troubleshootingdigital signageconference room systemsaudio componentsnetworkinghardware troubleshootingPC internal componentscontent management systemsticketing systemZoomMicrosoft Teams

Soft Skills

customer servicecommunicationresponsiblepunctualproblem-solvingself-starterwilling to learn

Industry & Role

Industry Information Technology / Digital Signage

Job Function Provide on-site technical support for digital signage and AV systems

Role Subtype Help Desk L1

Tech Domains Digital Signage, Networking, Microsoft 365

Keywords for Your Resume

IT Support Techniciantroubleshoothardware troubleshootingdigital signageAV equipmentnetworkingticketing systemZoho DeskZoomMicrosoft Teamsclient requestshelp deskcustomer serviceinstallationproactive maintenancetroubleshooting

Deal Breakers

Lack of hardware troubleshooting experience, No experience with AV or digital signage, Inability to work on-site in Doral, FL

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