Position Details

Salary $40K – $45K USD / year

Type Full-Time

Experience entry

Exp. Years 0-1 years

Education Associate's degree (A.A.) in Information Technology or related field, or equivalent combination of education and experience

Category IT Support & Helpdesk

About this role

IT support role providing on-site first-level technical support across multiple Easter Seals locations. Responsibilities include hardware setup, software installation, networking troubleshooting, and customer-focused service.

Key Responsibilities

Set up and install desktops, laptops, printers, and related hardware
Configure and install software and drivers, including maintenance during separations
Troubleshoot basic networking issues (switches, routers, Wi-Fi)
Diagnose system problems and follow through until issues are resolved
Maintain accurate inventory of desktops, laptops and other assigned technology

Technical Overview

Hands-on support across desktops, laptops, printers; basic networking (switches/routers/Wi-Fi); Office 365; encryption and data confidentiality; inventory management; on-site coordination.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong customer service and basic networking knowledge, able to set up desktops, laptops, printers, and support across multiple sites; comfortable with on-site roles and driving between locations.

Must-Have Skills

None listed

Required Skills

Associate's degree in Information Technology or related fieldor equivalent; basic networking; strong troubleshooting; Microsoft Office; Office 365; ability to lift 40 lbs; ability to learn quickly; driver qualifications; customer service; communication

Industry & Role

Industry Healthcare & Medical

Job Function Provide first-line on-site IT support and hardware/software provisioning across Easter Seals program locations

Role Subtype Desktop Support

Tech Domains Microsoft 365, Networking / TCP-IP

Keywords for Your Resume

IT Support TechnicianIT Support SpecialistHelp DeskDesktop SupportDesktop setupLaptop setupPrinter setupSoftware installationDriver installationNetworking troubleshootingSwitchesRoutersWi-FiMicrosoft OfficeOffice 365EncryptionConfidential informationInventory managementOn-siteDriver qualificationsit support technicianhelp deskdesktop supportnetworkingoffice 365microsoft officeprintersencryptioninventory managementon-site

Deal Breakers

Must have Associate's degree or equivalent, Must be able to lift up to 40 lbs, Must have valid driver's license and ability to drive personal vehicle

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