Position Details
About this role
Flow is seeking a remote IT Support Technician to provide hardware and SaaS support to end users, primarily at headquarters and other properties. The role involves troubleshooting, inventory management, and onboarding support.
Key Responsibilities
- Diagnose hardware issues
- Support SaaS platforms
- Manage hardware inventory
- Assist with onboarding
- Troubleshoot end-user issues
Technical Overview
Supports Windows and macOS endpoints, manages hardware inventory, provides SaaS and internal software support, and uses tools like Intune and JAMF for device management.
Ideal Candidate
The ideal candidate is a mid-level IT support technician with experience supporting Windows and macOS endpoints, familiar with SaaS platforms, ticketing systems, and MDM tools like Intune and JAMF. They should be customer service-oriented, independent, and capable of troubleshooting hardware and software issues remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Windows or macOS support, No customer service experience, Inability to work remotely, No familiarity with SaaS or ticketing systems
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