Position Details

Type Full-Time

Experience entry

Exp. Years 3 years

Education Bachelor's degree or equivalent

Category IT Support & Helpdesk

About this role

IT Support Technician responsible for POS and retail IT support, including hardware/software troubleshooting, printers/scanners, and network connectivity in a Fort Lauderdale store.

Key Responsibilities

Provide first-level technical support for assigned tickets
Responsible for new PC setups, maintenance, software updates, and hardware incidents
OS support (Windows 10/11 and Mac OS X)
Resolve tickets and document root causes
Support POS software/hardware and related peripherals

Technical Overview

Supports Windows/macOS endpoints, POS software/hardware, printers/scanners, TCP/IP networking, VPN; emphasizes security best practices and customer service.

Ideal Candidate

The ideal candidate is an on-site IT Support Technician with 3+ years in POS and retail IT, A+ certified, strong Windows/macOS and networking knowledge, and solid customer service skills for a fast-paced retail environment.

Must-Have Skills

A+ certification or equivalentAt least 2 years IT technical support experienceExperience within a POS environmentExperience working in a retail establishmentTCP/IP Networking knowledgeWindows/macOS knowledgeVPN and printers

Nice-to-Have Skills

Experience with eLube or Micrologic POS software/hardwareExperience with SQL ServerSQL Server Reporting or Power BI

Tools & Platforms

POS software (e.g.eLubeMicrologic)

Required Skills

A+ certificationWindows 10/11Mac OS XPOS softwarePOS hardwareTCP/IP NetworkingVPNPrintersScannersNetwork troubleshootingSecurity best practicesMicrosoft OfficeCustomer serviceProblem solving

Hard Skills

A+ certificationWindows 10/11Mac OS XPoint of Sale softwarePOS hardwareTCP/IP NetworkingVPNPrintersScannersNetwork troubleshootingSecurity best practicesMicrosoft OfficeCustomer serviceProblem solving

Soft Skills

Customer serviceCommunicationprofessionalismMultitaskingPlanning/OrganizingInitiative

Certifications

Required

A+ certification

Industry & Role

Industry Retail

Job Function Deliver full-time on-site IT support for a retail environment, focusing on POS hardware/software, networking, and end-user support.

Role Subtype Desktop Support

Tech Domains Windows Server, Networking / TCP-IP, Printers, VPN, Office Applications

Keywords for Your Resume

it supportit support technicianwindows 10/11mac os xpos softwarepos hardwaretcp/ip networkingvpnprintersscannersnetwork troubleshootingsecurity best practicesmicrosoft officecustomer serviceproblem solvingon-sitefort lauderdaleretail environmenta+ certificationsql serverpower biA+ certificationWindows 10/11Mac OS XPOS softwarePOS hardwareTCP/IP NetworkingVPNPrintersScannersCustomer service

Deal Breakers

Not local to Fort Lauderdale, FL, Lack of A+ certification or POS/Retail experience, Unwillingness to work on-site

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