Position Details

Salary $95K – $176K USD / year

Type Not Specified

Experience mid

Exp. Years 4+ years

Education Bachelor’s degree in technology or security field (e.g., Computer Science, Cybersecurity) or equivalent experience

Category IT Support & Helpdesk

About this role

The IT Support Technician provides troubleshooting and support for a mixed Windows, Linux, and Mac environment, both onsite and remote. The role also supports system administration activities and ensures compliance with RMF/NIST-aligned security requirements through documentation and audit support.

Key Responsibilities

Provide troubleshooting and timely resolution for issues across Windows, Linux, and MAC platforms onsite and remote
Manage user accounts, permissions, routine updates, patches, and troubleshooting
Diagnose basic network connectivity challenges including Wi-Fi, VPN, and LAN and escalate critical problems
Maintain adherence to security protocols and assist with system audits and documentation
Address IT-related questions with patience and professionalism and communicate solutions effectively

Technical Overview

You will administer user accounts and system updates/patches across Windows, Linux, and Mac operating systems while troubleshooting hardware and software issues. The position includes basic networking diagnostics (IP addressing, DNS, DHCP, Wi-Fi, VPN, LAN) and maintaining RMF/NIST framework compliance with support for security audits and documentation.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 4+ years administering Windows, Linux, and Mac operating systems in a professional environment. They can troubleshoot user and system issues (onsite and remote), understand networking basics like DNS, DHCP, IP addressing, and follow security/compliance practices using DoD Risk Manage Framework (RMF) and NIST-aligned requirements.

Must-Have Skills

Troubleshooting and timely resolutionAdministering WindowsLinuxand Mac operating systemsNetworking principles (IP addressingDNSDHCP)DoD Risk Manage Framework (RMF) processCompliance with RMF/NIST security protocolsDocumentation practices

Required Skills

Technical SupportSystem AdministrationNetworking BasicsRMF/NIST Framework ComplianceRisk Manage Framework (RMF)NISTWindowsLinuxMAC operating systemsuser accountspermissionsupdatespatchestroubleshootingWi-FiVPNLANIP addressingDNSDHCPsystem auditsdocumentation

Hard Skills

WindowsLinuxMAC operating systemsNetworking basicsTroubleshootingOnsite supportRemote supportUser account managementPermissions managementSystem updatesPatchesHardware troubleshootingSoftware troubleshootingWi-Fi troubleshootingVPN troubleshootingLAN troubleshootingIssue escalationRMF/NIST Framework ComplianceRisk Manage Framework (RMF)NIST frameworksSecurity protocolsSystem auditsDocumentationConfiguration records

Soft Skills

Customer servicePatienceProfessionalismCommunicationCross-functional coordinationCritical thinkingAnalytical reasoningAttention to detailStakeholder management

Industry & Role

Industry Aerospace

Job Function Deliver technical IT support and system administration while ensuring RMF/NIST security compliance.

Role Subtype Technical Support Specialist

Tech Domains Linux, Windows Server, Cybersecurity, Networking / TCP-IP

Keywords for Your Resume

IT Support TechnicianTechnical SupportSystem AdministrationNetworking BasicsRMF/NIST Framework ComplianceRisk Manage Framework (RMF)NISTWindowsLinuxMAC operating systemsMacuser accountspermissionspatchesupdatesWi-FiVPNLANIP addressingDNSDHCPsystem auditsdocumentation

Deal Breakers

Bachelor’s degree in a technology/security field OR equivalent experience, 4+ years of experience administering Windows, Linux, and Mac operating systems, 2+ years in a DoD or other industrial security program with strong understanding of DoD Risk Manage Framework (RMF)

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