✦ Luna Orbit — IT Support & Helpdesk

IT Support Technician

at Wheelhouse IT

📍 Orlando, FL, US Remote 💰 $16 – $19 USD / year Posted March 25, 2026
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Position Details

Salary $16 – $19 USD / year
Type Full-Time
Experience entry
Exp. Years 1+ years
Education Associate's Degree in Computer Science, Information Technology, or a related field
Category IT Support & Helpdesk

About this role

This role provides remote support for PCs, servers, and networking equipment, assisting clients and internal staff to resolve technical issues and maintain system performance.

Key Responsibilities

  • Provide remote/on-site support
  • Troubleshoot network and hardware issues
  • Support Windows and Active Directory
  • Maintain support tools
  • Assist clients and staff

Technical Overview

The technical environment includes network support, Windows operating systems, server hardware, backup solutions, and support management tools like LabTech and ConnectWise.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with at least one year of experience supporting network and Windows environments, strong customer service skills, and familiarity with support tools like LabTech and ConnectWise.

Must-Have Skills

Network SupportMicrosoft Office 365Windows OSActive DirectoryCustomer Service

Nice-to-Have Skills

Server HardwareRAIDiLODRACBackup MethodsLabTechConnectWisePSA SoftwareMSP Environment

Tools & Platforms

LabTechConnectWisePSA Software

Required Skills

Network ConnectivityMicrosoft Office 365Windows OSActive DirectoryServer HardwareRAIDiLODRACBackup MethodsLabTechConnectWisePSA SoftwareCustomer ServiceTroubleshooting

Hard Skills

Network ConnectivityMicrosoft Office 365Windows Operating SystemsActive DirectoryServer HardwareRAIDiLODRACBackup MethodsLabTechConnectWisePSA Software

Soft Skills

Customer ServiceProblem-solvingAttention to DetailTeamworkCommunicationWork Ethic

Certifications

Required

A+Network+

Industry & Role

Industry Information Technology
Job Function IT support technician providing technical support and troubleshooting
Role Subtype Help Desk L1
Tech Domains Active Directory, Microsoft 365, Windows Server, Server Hardware, Networking / TCP-IP

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

IT supportHelp DeskRemote supportNetwork connectivityMicrosoft Office 365Windows OSActive DirectoryServer hardwareRAIDLabTechConnectWisePSA softwareCustomer serviceTroubleshootingSupport technicianIT support specialistNetwork supportSupport environmentHelp desk technicianWindowsCustomer ServiceSupport

Deal Breakers

Lack of experience with network support, No customer service skills, No familiarity with support tools, Unwilling to work remotely

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