✦ Luna Orbit — IT Support & Helpdesk

IT Support Technician: Desk-side & Remote Expert

at Lancaster County

📍 Lancaster, SC, United States Onsite Posted March 18, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 2+ years
Education High School Diploma
Category IT Support & Helpdesk

About this role

Provides desk-side and remote IT support for a government organization, troubleshooting hardware and software issues, managing inventory, and ensuring end-user satisfaction.

Key Responsibilities

  • Troubleshoot hardware and software issues
  • Support end-users
  • Manage inventory
  • Provide remote support
  • Assist onsite support

Technical Overview

Entry-level IT support role involving hardware/software troubleshooting, inventory management, and customer service in a government setting.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with at least 2 years of experience, strong troubleshooting skills, and excellent customer service abilities, capable of providing both remote and on-site support in a government setting.

Must-Have Skills

Hardware troubleshootingSoftware troubleshootingCustomer serviceRemote support

Nice-to-Have Skills

IT support experienceInventory management

Required Skills

Hardware troubleshootingsoftware troubleshootinginventory managementcustomer serviceremote support

Hard Skills

Hardware troubleshootingSoftware troubleshootingInventory managementCustomer serviceRemote supportDesk-side supportIT support

Soft Skills

CommunicationProblem-solvingCustomer serviceTroubleshootingTeamwork

Industry & Role

Industry Government/Public Sector
Job Function Deliver IT support and troubleshooting services
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

IT support technicianhelp deskdesk-side supporthardware troubleshootingsoftware troubleshootinginventory managementcustomer serviceremote supporton-site supportgovernment ITIT supporttroubleshootingend user supportIT techniciansupport specialist

Deal Breakers

Lack of troubleshooting experience, No customer service skills, No high school diploma, Inability to support on-site

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