✦ Luna Orbit — IT Support & Helpdesk

IT Support Technician (Entry Level w/ Degree + 25% Travel Req)

at Hiredock

📍 Anywhere Remote Posted March 16, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Entry level
Education Associate or Bachelor’s degree in a computer science related field
Category IT Support & Helpdesk

About this role

This role involves providing Tier 1 and Tier 2 remote support for small business clients, troubleshooting hardware and software issues, and supporting Windows and Microsoft 365 environments.

Key Responsibilities

  • Provide Tier 1 and 2 support
  • Troubleshoot hardware/software issues
  • Support Windows and Microsoft 365
  • Travel to client sites
  • Document support activities

Technical Overview

The position requires knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and support ticket management, with some travel within Washington.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with a relevant degree, strong troubleshooting skills, and the ability to support Windows and Microsoft 365 remotely, including some on-site support in Washington.

Must-Have Skills

Associate or Bachelor’s degreeWindowsMicrosoft 365TroubleshootingCustomer communication

Nice-to-Have Skills

Hardware repairsOn-site supportData transfer

Required Skills

help deskIT supportWindowsMicrosoft 365troubleshootingcustomer supporthardware support

Hard Skills

Hardware SupportWindowsMicrosoft 365TroubleshootingCustomer ServiceIT Support

Soft Skills

CommunicationTeamworkProblem-solvingCustomer-focusedAdaptability

Industry & Role

Industry Not specified
Job Function Entry-level remote IT support technician
Role Subtype Help Desk L1
Tech Domains Active Directory, Microsoft 365, Windows Server

Keywords for Your Resume

help deskIT supportremotehardware supportWindowsMicrosoft 365troubleshootingcustomer communicationon-site supportdata transfersupport technicianTier 1 supportTier 2 supportIT techniciansupport specialist

Deal Breakers

No degree in computer science or related field, Lack of experience with Windows or Microsoft 365, Inability to travel within Washington

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