Position Details

Type Full-Time

Experience entry

Exp. Years Entry level

Education Associate or Bachelor’s degree in a computer science related field

Category IT Support & Helpdesk

About this role

Seeking an entry-level IT Support Technician to provide Tier 1 and Tier 2 support for small business clients, troubleshoot hardware/software issues, and support onsite and remote operations across Washington.

Key Responsibilities

Provide Tier 1 and Tier 2 support
Troubleshoot hardware/software
Support remote and onsite clients
Manage service tickets
Perform hardware repairs

Technical Overview

Role involves supporting Windows systems, Microsoft 365, hardware troubleshooting, onsite client visits, and managing service tickets using Autotask.

Ideal Candidate

An entry-level IT support technician with a degree in a computer science field, strong knowledge of Windows and Microsoft 365, and willingness to travel within Washington for onsite support.

Must-Have Skills

Associate or Bachelor’s degree in a computer science related fieldStrong understanding of Windows operating systemsExperience with Microsoft 365Ability to travel 25%Reliable personal vehicle

Nice-to-Have Skills

Hardware repair skillsExperience supporting clients remotely and onsiteTroubleshooting hardware and software issues

Tools & Platforms

AutotaskMicrosoft 365WindowsHardware components

Required Skills

WindowsMicrosoft 365Hardware supportTroubleshootingData transferOnsite supportService ticketsHardware repairsCustomer supportRemote supportClient site support

Hard Skills

WindowsMicrosoft 365Hardware supportTroubleshootingData transferOnsite supportService ticketsHardware repairsCustomer supportRemote supportClient site support

Soft Skills

CommunicationCustomer serviceTechnical supportProblem-solvingTime management

Industry & Role

Industry Managed IT Services

Job Function IT support and troubleshooting for small business clients

Keywords for Your Resume

WindowsMicrosoft 365Hardware supportTroubleshootingData transferOnsite supportService ticketsHardware repairsCustomer supportRemote supportClient site support

Deal Breakers

No degree in a computer science related field, Lack of experience with Windows or Microsoft 365, Unwillingness to travel 25%, No reliable vehicle

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IT Support Technician (Entry Level w/ Degree + 25% Travel Req)

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