Position Details
About this role
This role provides in-person and remote technical support for healthcare IT infrastructure, assisting with hardware issues, managing inventory, and supporting end-user devices in a hybrid work environment.
Key Responsibilities
- Respond to incidents and requests
- Install hardware/software
- Maintain documentation
- Support network and systems
- Manage IT inventory
Technical Overview
Supports desktops, laptops, printers, scanners, tablets, and operating systems, using ticketing systems, with a focus on customer service and problem resolution.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with at least 2 years supporting hardware and end-user devices, capable of providing excellent customer service in a healthcare environment, with strong problem-solving skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 2 years support experience, Lack of hardware troubleshooting skills, No experience with ticketing systems, No customer service background
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