✦ Luna Orbit — IT Support & Helpdesk

IT SUPPORT TECHNICIAN I

at Moffitt Cancer Center

📍 Tampa, FL, US Remote Posted March 18, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education High School Diploma/GED
Category IT Support & Helpdesk

About this role

This role provides remote technical support within a healthcare organization, assisting with end-user devices, network issues, and supporting healthcare IT systems.

Key Responsibilities

  • Respond to incidents and requests
  • Support Windows 10 and Office 365
  • Manage IT inventory
  • Support Apple Mac and mobile devices
  • Document support activities

Technical Overview

Supports Windows 10, Office 365, Active Directory, SCCM, ServiceNow, and Apple devices, with a focus on healthcare IT environments.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with at least 2 years supporting Windows 10, Office 365, networking, and Apple devices, preferably with healthcare IT experience, capable of remote support.

Must-Have Skills

supporting Windows 10 and Office 365supporting networking technologiesActive Directoryticket management softwarecustomer service

Nice-to-Have Skills

supporting Apple Mac desktopslaptopsiPadsiPhoneshealthcare IT experience

Tools & Platforms

ServiceNowZoomActive DirectoryMicrosoft Office 365

Required Skills

Windows 10Microsoft Office 365WordPowerPointExcelOutlookOneDriveActive DirectorySCCMServiceNowZoomnetworkingLANWi-FiVPNsupporting Apple Mac desktopsiPadsiPhones

Hard Skills

Windows 10Microsoft Office 365WordPowerPointExcelOutlookOneDriveActive DirectorySCCMServiceNowZoomnetworkingLANWi-FiVPNApple Mac desktopsiPadsiPhones

Soft Skills

customer serviceteamworkcommunicationproblem-solvingdocumentation

Certifications

Preferred

None specified

Industry & Role

Industry Healthcare & Medical
Job Function Deliver remote IT support and manage end-user computing devices in healthcare
Role Subtype Help Desk L1
Tech Domains Active Directory, Microsoft 365, Windows, Networking, Apple Mac, iOS, Android

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help deskIT supportremote supportWindows 10Microsoft Office 365Active Directoryticket managementcustomer servicesupporting Apple Machealthcare ITsupport technicianZoomnetworkingsupporting desktopssupporting laptopssupporting iPadssupporting iPhonesOffice 365

Deal Breakers

Lack of experience supporting Windows 10 or Office 365, No experience with Active Directory or ticketing systems, No customer service background, No healthcare IT experience (preferred)

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