Position Details

Salary $25 – $35 USD / year

Type Part-Time

Experience entry

Exp. Years Entry

Education Not specified

Category IT Support & Helpdesk

About this role

This role provides remote, part-time technical support for end users, troubleshooting hardware, software, and network issues. The technician will assist clients via remote tools and support systems like Active Directory and Microsoft 365.

Key Responsibilities

Provide remote support
Troubleshoot hardware/software
Manage tickets
Support Active Directory and cloud environments
Communicate effectively

Technical Overview

Technical environment includes Windows and macOS operating systems, Microsoft 365 suite, Active Directory, Exchange, cloud platforms (Azure, AWS), and remote troubleshooting tools.

Ideal Candidate

The ideal candidate is a proactive, customer-focused IT support technician with experience in troubleshooting hardware, software, and network issues. They should be comfortable working remotely in a part-time capacity and possess strong communication skills.

Must-Have Skills

Hardware troubleshootingOperating SystemsMicrosoft 365Active DirectoryCustomer supportRemote support

Nice-to-Have Skills

AzureAWSNetworking equipmentTicketing systemsRemote tools

Tools & Platforms

JiraAutoTaskLogMeInNinjaQuick AssistMicrosoft 365Active DirectoryExchange

Required Skills

WindowsmacOSMicrosoft 365Active DirectoryExchangeJiraAutoTaskLogMeInNinjaQuick AssistAzureAWSnetworkinghardware troubleshootingticketing systems

Hard Skills

WindowsmacOSMicrosoft 365Active DirectoryExchangeJiraAutoTaskLogMeInNinjaQuick AssistCloud environmentsAzureAWSNetworkingHardware troubleshootingTicketing systems

Soft Skills

Problem-solvingCustomer serviceCommunicationOrganizationDependabilityProactive mindsetTeamworkFollow-throughCalmness under pressure

Industry & Role

Industry Not specified

Job Function Deliver remote IT support and troubleshooting for end users

Role Subtype Help Desk L1

Tech Domains Active Directory, Microsoft 365, Azure, AWS, Windows, macOS

Keywords for Your Resume

IT supporthelp deskremote supportWindowsmacOSMicrosoft 365Active DirectoryExchangeticketing systemtroubleshootingcustomer serviceremotepart-timeIT support technicianhardware troubleshootingnetworkingcloud environmentsAzureAWSremote toolsproblem solvingit supportwindowsmacosmicrosoft 365active directoryexchange

Deal Breakers

Lack of experience with Windows or macOS, No customer support background, Unwillingness to work part-time remotely, No troubleshooting skills

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