Position Details

Type Full-Time

Experience entry

Exp. Years 2+ years

Education Not specified

Category System Administration

About this role

IT Systems Administrator provides on-site IT support for a small-to-mid-size business, focusing on Microsoft 365 administration and user support while coordinating with an MSP.

Key Responsibilities

Provide on-site IT support for ~31 users across three office locations
Serve as primary internal IT contact
Coordinate escalations and projects with MSP
Support Microsoft 365 (user accounts, email, Teams, SharePoint)
Assist with workstation, printer and basic network troubleshooting

Technical Overview

Microsoft 365 administration; user/accounts management; email and Teams support; SharePoint; on-site troubleshooting; cybersecurity basics; CMMC Level 1 documentation.

Ideal Candidate

The ideal candidate is an IT generalist with 2+ years of experience, solid Microsoft 365 administration skills, and a customer-service mindset, capable of supporting ~31 users in a small-to-mid-size business and coordinating with MSPs.

Must-Have Skills

2+ years IT support or systems administration experienceExperience in a small-to-mid-size business environmentMicrosoft 365 administration experienceStrong troubleshooting and customer support skillsAbility to work on-site and travel as needed

Nice-to-Have Skills

Experience working with an MSPBasic cybersecurity or compliance exposure (CMMCNISTetc.)Familiarity with on-prem server environmentsRelevant IT certifications or equivalent experienceWebsite and social media postings and maintenance

Tools & Platforms

Microsoft 365

Required Skills

Microsoft 365 administrationuser accountsemailTeamsSharePointtroubleshootingendpoint protectioncybersecurity practicesCMMC Level 1 documentationMSP coordinationon-site IT support

Hard Skills

Microsoft 365 administrationUser accountsEmailTeamsSharePointTroubleshootingEndpoint protectionCybersecurity practicesCMMC Level 1 documentationOn-site IT supportVendors coordinationMSP coordination

Soft Skills

Customer serviceCommunicationTroubleshootingTeamworkMultitasking

Industry & Role

Industry Consulting & Advisory

Job Function Provide on-site IT support and Microsoft 365 administration within a small business, coordinating with an MSP.

Role Subtype System Administrator

Keywords for Your Resume

it systems administratormicrosoft 365 administrationuser accountsemailteamssharepointon-site it supportmsps coordinationcMMC level 1cybersecurity practicesendpoint protectiontroubleshootingcustomer supportvendor coordinationtravel as neededsmall-to-mid-size businessactive directorywindows serveron-sitecMMC Level 1

Deal Breakers

Lack of 2+ years IT support experience, No on-site availability, No Microsoft 365 administration experience

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