Position Details

Type Full-Time

Experience mid

Exp. Years 2–5 years

Education Bachelor's degree in Computer Science, IT, or equivalent experience

Category ERP & CRM Systems

About this role

Southern Specialties is looking for a hands-on IT Systems and ERP Specialist to be the primary Tier 1 help desk contact while supporting infrastructure and business applications. The role is central to an upcoming ERP migration to Prophet, including data migration, testing, user training, and go-live support.

Key Responsibilities

Provide Tier 1 help desk support for end users
Manage and support Microsoft 365, Active Directory, and ERP systems (MS Business Central / Prophet)
Administer network infrastructure (wired/wireless, switches, firewalls, servers)
Implement and maintain EDI document exchange with trade partners (AS2/Lanham/itrade)
Serve as System Champion for Prophet ERP implementation (data migration, testing, user training, go-live support)

Technical Overview

You will administer Microsoft 365 and Active Directory, support ERP systems including Microsoft Business Central and Prophet, and manage core network infrastructure (wired/wireless, switches, firewalls, servers). You will also maintain EDI document exchange using AS2/Lanham/iTrade and manage IT documentation and asset inventory in SolarWinds helpdesk.

Ideal Candidate

The ideal candidate has 2–5 years of hands-on IT support/operations experience, with strong end-user help desk skills and ownership of Microsoft 365 and Active Directory. They have practical experience supporting ERP systems such as Microsoft Business Central (or Prophet), and can participate in ERP data migration, testing, user training, and go-live support.

Must-Have Skills

Tier 1 help desk supportMicrosoft 365Active DirectoryERP systems (MS Business Central / Prophet)Windowsnetworkingclient/server2–5 years of experience in IT support/operationsSolarWinds helpdeskImplement and maintain EDI document exchangedata migrationtestinguser trainingand go-live supportIT asset inventory and documentationwriting user manuals

Nice-to-Have Skills

Microsoft Dynamics NAV / Business Central experienceCCTV systems experiencecloud telephony experiencemobile device management

Tools & Platforms

Microsoft 365Active DirectoryMicrosoft Dynamics NAVMicrosoft Business CentralProphetAS2LanhamiTradeSolarWinds helpdeskCCTVprinter/MFPfirewallsswitchesservers

Required Skills

Tier 1 help desk supportMicrosoft 365Active DirectoryERP systems (MS Business Central / Prophet)network infrastructure (wired/wirelessswitchesfirewallsservers)cloud phone systemCCTVaccess controlprinter/MFP fleetEDI document exchange with trade partners (AS2LanhamiTrade)Prophet ERP implementation (data migrationtestinguser traininggo-live support)SolarWinds helpdeskwrite user manualsend-user trainingWindowsclient/server

Hard Skills

Tier 1 help desk supportMicrosoft 365 administrationActive DirectoryERP systemsMicrosoft Dynamics NAVMicrosoft Business CentralProphetnetwork infrastructure administrationwired/wireless networksswitchesfirewallsserverscloud phone systemCCTV systemsaccess controlprinter/MFP fleetEDI document exchangeAS2LanhamiTradeProphet ERP data migrationERP testinguser traininggo-live supportIT asset inventorySolarWinds helpdeskwriting user manualsend-user trainingWindowsclient/server

Soft Skills

strong analytical skillswritten communicationcommunication skillsself-motivatedexcellent attention to detailproblem-solvinguser training deliverycollaboration with IT Directorcustomer/end-user focus

Industry & Role

Industry Manufacturing

Job Function Provide Tier 1 end-user IT support while administering infrastructure and driving Prophet ERP migration and EDI operations.

Role Subtype IT Support Specialist

Tech Domains Active Directory, Microsoft 365, Windows Server, ITSM / ServiceNow, ERP, Networking / TCP-IP, SharePoint

Keywords for Your Resume

IT Systems and ERP SpecialistERP migrationProphetMicrosoft Business CentralMicrosoft Dynamics NAVTier 1 help deskhelp deskMicrosoft 365Active DirectoryWindowsnetwork infrastructurewired/wirelessswitchesfirewallsserverscloud phone systemCCTVaccess controlEDI document exchangeAS2LanhamiTradeSolarWinds helpdeskgo-live supportuser trainingdata migrationERP testing

Deal Breakers

2–5 years of experience in IT support/operations (Windows, networking, client/server), Must be able to provide Tier 1 help desk support, Must manage Microsoft 365 and Active Directory, Must support ERP systems (MS Business Central / Prophet), On-site work requirement

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