Position Details

Salary $50K – $70K USD / year

Type Full-Time

Experience mid

Exp. Years 2 years

Education Associate's degree or Bachelor's degree

Category IT Support & Helpdesk

About this role

FAU seeks an IT Systems and Support Specialist to administer servers and provide first/second line support for desktop and enterprise systems in a remote-capable, education-focused environment.

Key Responsibilities

Systems Administration: support servers, VMs, backups, AD/Intune; Help Desk: first/second line support for desktops, devices, and network access; Office 365/SharePoint; IT security/compliance; Documentation and liaison with Central IT and hospitals

Technical Overview

Role covers systems administration, security/compliance, and end-user support across Windows/macOS/iOS/Android, with hands-on work in Active Directory, Entra, Intune, and JAMF; requires familiarity with Office 365 and enterprise backup solutions.

Ideal Candidate

The ideal candidate is a mid-level IT systems and support specialist with 2+ years of experience supporting Windows, macOS, iOS, and Android devices, plus proficiency with Active Directory, Entra, and Intune. JAMF and scripting are a plus; strong documentation and ITIL-aligned service delivery are expected.

Must-Have Skills

Bachelor's degree or Associate's degree with required experienceExperience supporting WindowsmacOSiOSAndroidand Office 365Experience with Active DirectoryEntraIntune

Nice-to-Have Skills

Experience with JAMFScripting experienceExperience with VMware/Hyper-V/KVM

Tools & Platforms

Office 365SharePointIntuneActive DirectoryEntraJAMF

Required Skills

Systems administrationHelp DeskActive DirectoryEntraIntuneJAMFOffice 365SharePointVMwareHyper-VKVMVeeamCrashPlanScriptingITIL

Hard Skills

Active DirectoryEntraIntuneJAMFOffice 365SharePointVMwareHyper-VKVMVeeamCrashPlanScripting languages

Soft Skills

Customer serviceCommunicationDocumentationTechnical writing

Certifications

Preferred

A+Network+CCNA

Industry & Role

Industry Education & Training

Job Function Support FAU Schmidt College of Medicine IT systems and user services in a remote-capable environment

Role Subtype Windows Sysadmin

Tech Domains Active Directory, Microsoft 365, Intune, SharePoint, VMware, Kubernetes, Windows Server

Keywords for Your Resume

it systems and support specialistboca ratonremoteit supporthelp deskwindowsmacosiosandroidoffice 365active directoryentraintunejamfenterprise backupvmmhyper-vkvmvetdesktop supporten trasharepointvmwarea+

Deal Breakers

Bachelor's degree or higher or equivalent experience, Two years of related IT experience, Ability to work remotely

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