✦ Luna Orbit — IT Support & Helpdesk

IT Systems Engineer Associate

at Atrium Health

📍 Remote, US Remote 💰 $28 – $42 USD / year Posted March 10, 2026
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Position Details

Salary $28 – $42 USD / year
Type Full-Time
Experience entry
Exp. Years 1-2 years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support for Microsoft 365 applications, focusing on SharePoint, Teams, and automation, while assisting with tenant migrations and support ticket resolution.

Key Responsibilities

  • Resolve support tickets
  • Troubleshoot Microsoft 365 apps
  • Assist with tenant migration
  • Generate reports and guidance
  • Maintain knowledge base

Technical Overview

Supports Microsoft 365 suite including SharePoint Online, Teams, Power Automate, and Viva Engage, with experience in troubleshooting, tenant migration, and automation tools.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with 1-2 years of experience supporting Microsoft 365 applications, including SharePoint and Teams. They should be skilled in troubleshooting, customer support, and automation tools, capable of handling support tickets and assisting with tenant migrations.

Must-Have Skills

Microsoft 365SharePoint OnlineMicrosoft TeamsTroubleshootingCustomer support

Nice-to-Have Skills

Power AutomateViva EngageTenant migrationAutomation

Tools & Platforms

ServiceNowMicrosoft 365SharePointTeamsPower Automate

Required Skills

Microsoft 365SharePoint OnlineMicrosoft TeamsTroubleshootingSupport ticketsServiceNowPower Automate

Hard Skills

Microsoft 365SharePoint OnlineMicrosoft TeamsCopilotOneDrive for BusinessViva EngageServiceNowTroubleshootingTenant migrationAutomation

Soft Skills

customer supportproblem-solvingcommunicationcollaborationtraining

Industry & Role

Industry Healthcare IT
Job Function Providing technical support and management of Microsoft 365 environments

Keywords for Your Resume

Microsoft 365SharePoint OnlineMicrosoft TeamsPower AutomateViva EngageTenant migrationTroubleshootingSupport ticketsServiceNowAutomationCustomer supportIT supportRemote supportSupport escalation

Deal Breakers

Less than 1 year of relevant support experience, Lack of familiarity with Microsoft 365 or SharePoint, No troubleshooting skills, No experience with ServiceNow

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