✦ Luna Orbit — Project & Program Management

IT Technical Program Manager - Product Support

at Veeva

📍 Ohio - Columbus Remote Posted March 02, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 3+ years
Education Bachelor’s degree in Information Systems, Business Administration, or related field
Category Project & Program Management

About this role

This role involves leading technical programs to enhance customer support operations, collaborating with engineering and support teams to improve processes, tools, and customer experience.

Key Responsibilities

  • Lead technical support programs
  • Manage sprints and timelines
  • Facilitate requirement gathering
  • Perform release management
  • Provide reports to senior management

Technical Overview

The technical scope includes Agile methodologies, release management, cross-functional collaboration, and support process optimization within a SaaS environment.

Ideal Candidate

The ideal candidate is a mid-level technical program manager with 3+ years of experience leading cross-functional teams in SaaS or software environments. They possess strong skills in Agile methodologies, release management, and stakeholder communication, with a proven track record of improving support processes.

Must-Have Skills

Bachelor’s degree in Information SystemsBusiness Administrationor related fieldExperience managing technical programsKnowledge of Agile and Scrum methodologiesExperience with release managementStrong communication skills

Nice-to-Have Skills

Experience in SaaS industryVendor management experienceKnowledge of customer support tools

Tools & Platforms

JiraConfluenceSupport toolsProduct management tools

Required Skills

Technical Program ManagementAgileScrumRelease ManagementCustomer Support OperationsCross-functional CollaborationProcess ImprovementSprintsReportingVendor Management

Hard Skills

Technical Program ManagementAgileScrumRelease ManagementCustomer Support OperationsCross-functional CollaborationProcess ImprovementSprintsReportingVendor Management

Soft Skills

LeadershipCommunicationTeamworkProblem-solvingTime ManagementAnalytical SkillsCollaborationOrganizational Skills

Industry & Role

Industry SaaS
Job Function Manage and improve customer support programs through cross-functional leadership

Keywords for Your Resume

Technical Program ManagementAgileScrumRelease ManagementCustomer Support OperationsCross-functional CollaborationProcess ImprovementSprintsReportingVendor ManagementSupportProduct DeliveryTeam ManagementStakeholder CommunicationSoftware Development LifecycleCustomer SupportCross-functional TeamsSupport Tools

Deal Breakers

Lack of experience in program management, No experience with Agile or Scrum, Bachelor's degree not in relevant field, No experience in SaaS or support environments

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