Position Details
About this role
This role involves providing advanced onsite and remote support for end users, managing IT assets, and supporting collaboration tools across multiple offices. The focus is on troubleshooting, user account management, and ensuring a high-quality user experience.
Key Responsibilities
- Provide Tier 2 support for Windows and Microsoft 365 issues
- Troubleshoot hardware, network, and VoIP problems
- Deploy and manage IT assets
- Support collaboration and AV systems
- Document procedures and support protocols
Technical Overview
Supports Windows 10/11, Microsoft 365, Active Directory, VPN, VoIP, and AV systems. Uses ITSM ticketing systems, manages IT assets, and deploys mobile devices. Requires strong troubleshooting and documentation skills.
Ideal Candidate
The ideal candidate is a mid-level IT support technician with 3+ years experience supporting Windows endpoints, Microsoft 365, and network peripherals. They possess strong troubleshooting and communication skills, and are familiar with remote support tools and conference room AV setups.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Windows 10/11 or Microsoft 365, No support experience, No remote support experience, No IT certifications (preferred but not mandatory)
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