✦ Luna Orbit — IT Support & Helpdesk

IT Technical Support- Hybrid

at BCForward

📍 Miami, FL Onsite Posted March 07, 2026
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Position Details

Type Contract
Experience mid
Exp. Years 1-2 years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support and client servicing for banking and financial products, primarily handling high-revenue clients' inquiries and technical issues in a hybrid environment.

Key Responsibilities

  • Handle client inquiries
  • Analyze technical requests
  • Coordinate with internal teams
  • Support banking systems
  • Resolve client issues

Technical Overview

Supports treasury, cash management, card, and depository products via electronic platforms, acting as a liaison between clients and internal teams to resolve issues efficiently.

Ideal Candidate

The ideal candidate is a mid-level technical support specialist with experience in banking or financial services, fluent in Portuguese and English, capable of handling client inquiries and resolving technical issues related to banking systems.

Must-Have Skills

Technical supportClient communicationProblem resolutionBanking/Financial industry experienceBilingual in Portuguese and English

Nice-to-Have Skills

Spanish language skillsBusiness analysisCustomer relationship management

Tools & Platforms

Electronic banking platformsMicrosoft Office

Required Skills

Business AnalysisClient ServicingTechnical supportElectronic platformTreasuryCash managementBanking systemsCustomer inquiriesProblem resolutionMicrosoft Office

Hard Skills

Business AnalysisClient ServicingTechnical supportElectronic platformTreasuryCash managementCard productsDepository productsBanking systemsSystem analysisCustomer inquiriesProblem resolutionMicrosoft Office Suite

Soft Skills

CommunicationActive ListeningTime ManagementCritical ThinkingRelationship BuildingCollaborationProblem Solving

Industry & Role

Industry Financial Services
Job Function Provide technical support and client service for banking systems

Keywords for Your Resume

Business AnalysisClient ServicingTechnical supportElectronic platformTreasuryCash managementBanking systemsCustomer inquiriesProblem resolutionMicrosoft OfficeClient communication

Deal Breakers

Lack of banking/financial industry experience, No bilingual proficiency in Portuguese and English, Inability to work on-site in Miami

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