Position Details
About this role
This role provides enterprise-level IT support, troubleshooting hardware, network, and software issues for end users, ensuring operational excellence and customer satisfaction.
Key Responsibilities
- Support end users
- Troubleshoot hardware and network issues
- Manage incident tickets in ServiceNow
- Document user requests
- Assist with SOPs and training
Technical Overview
Supports desktop and laptop computers, network connections, AV equipment, and telephony systems, utilizing tools like ServiceNow and Microsoft 365, following ITIL standards.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with at least 2 years of experience in enterprise support, familiar with ITIL processes, ServiceNow, and troubleshooting hardware and network issues. Strong customer service and communication skills are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of IT support experience, No familiarity with ITIL or ServiceNow, Poor communication skills
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