Position Details

Salary $28 – $40 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

IT Technician provides proactive technical support across Windows, macOS, and Linux environments, resolving hardware and software issues, and ensuring secure, reliable operation of IT systems in a remote setting.

Key Responsibilities

Provide comprehensive technical support to end-users
Manage desktops, laptops, and peripherals across Windows, macOS, Linux
Troubleshoot software issues (Office, enterprise tools)
Maintain hardware and perform upgrades
Support networking tasks (LAN, VPN, firewall) and document incidents

Technical Overview

The role covers end-user support, incident response, and basic network troubleshooting. Familiarity with ServiceNow, Jira, and BMC Remedy for ticketing and incident tracking is important, along with cross-platform OS experience.

Ideal Candidate

An entry-level IT Technician who can independently support end users across Windows, macOS, and Linux in a remote setting. The ideal candidate will have hands-on experience with ServiceNow or Jira, strong communication, and a proactive, detail-oriented approach to IT support.

Must-Have Skills

Proven experience providing IT support in a help desk environmentStrong knowledge of WindowsmacOSand LinuxHands-on experience with JiraServiceNowor BMC Remedy

Nice-to-Have Skills

Familiarity with ServiceNowJiraor BMC Remedy is preferred

Tools & Platforms

ServiceNowJiraBMC RemedyMicrosoft Office Suite

Required Skills

WindowsmacOSLinux; ServiceNow; Jira; BMC Remedy; Microsoft Office; LAN/WAN; VPN; firewall; troubleshooting; ticketing systems

Hard Skills

WindowsmacOSLinuxServiceNowJiraBMC RemedyMicrosoft OfficeLAN/WANVPNFirewallTroubleshootingTicketing systems

Soft Skills

Excellent communicationCustomer serviceTime managementAttention to detailPrioritizationDocumentationProblem-solving

Industry & Role

Industry Education & Training

Job Function Deliver remote IT support and maintain organizational IT infrastructure

Role Subtype Desktop Support

Tech Domains Windows, macOS, Linux, ITSM / ServiceNow, Jira

Keywords for Your Resume

IT Technicianremotehelp deskwindowsmacoslinuxservice nowjirabmc remedyticketing systemstroubleshootingend-user supportLANVPNfirewallnetwork issuesdesktop supportoffice suiteit technicianend user supportserviceNow

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