Position Details
About this role
This role involves providing operational support for network and IT infrastructure, troubleshooting hardware/software issues, and ensuring system security within an energy organization.
Key Responsibilities
- Support IT infrastructure
- Troubleshoot hardware/software issues
- Manage network security
- Utilize ServiceNow for incident management
- Coordinate asset procurement
Technical Overview
Support of LAN/WAN infrastructure, enterprise tools like ServiceNow, network protocols, troubleshooting, asset management, and end-user support.
Ideal Candidate
The ideal candidate is an experienced IT support specialist with strong knowledge of network infrastructure, ServiceNow, and troubleshooting skills. They should be capable of providing high-quality end-user support in a critical energy organization environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with network troubleshooting, No familiarity with ServiceNow, Inability to handle complex technical issues, Location outside Palo, IA
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