Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education High school diploma or equivalent; College degree preferred

Category IT Support & Helpdesk

About this role

IT User Support Specialist provides technology consulting and support in a legal office environment, focusing on end-user support, email archiving, and AV/ conferencing systems with occasional travel between Miramar and Miami.

Key Responsibilities

Supports computer hardware and software, maintains hardware asset inventory
Oversees system setups, breakdowns, and office moves
Supports conference room services with video conferencing, AV setups
Supports mobile devices with InTune, Microsoft Outlook Mobile
Supports telephone and voicemail systems

Technical Overview

Technical scope includes Windows 11, InTune, Exchange/Outlook, Office 365, iManage, video conferencing, and remote access technologies (VPN, Citrix, Remote Desktop); requires strong user support and documentation.

Ideal Candidate

The ideal candidate is a skilled IT User Support Specialist for a law firm, with strong Windows 11, Office 365, and iManage experience. They should excel in user-focused incident resolution, AV/ conferencing support, and cross-office collaboration, with ability to travel between Miramar and Miami offices as needed.

Must-Have Skills

High school diploma or equivalent; College degree preferredExperience providing technology support in an office environmentTroubleshooting skills for desktop hardware/softwareExperience with Windows 11Experience with iOS and Android devices (InTune)

Nice-to-Have Skills

Experience with email archiving and document management systemsExperience with Zoom or WebexExperience with Citrix VPN and Remote DesktopExperience with Microsoft 365 and security fundamentals

Tools & Platforms

Microsoft Office 365iManageMicrosoft Exchange/OutlookVideo conferencing tools (ZoomWebex)Remote Access (CitrixVPNRemote Desktop)InTuneEmail archiving systems

Required Skills

High school diploma or equivalent; college degree preferred; experience in IT support; Windows 11; iManage; video conferencing; Office 365; remote access; Citrix; VPN; Remote Desktop

Hard Skills

Windows 11InTuneMicrosoft Outlook MobileiManageVideo conferencing (ZoomWebex)Microsoft Office 365Email archivingRemote access (CitrixVPNRemote Desktop)

Soft Skills

Attention to detailCommunicationProfessional demeanorTeamworkProblem solvingAdaptability

Industry & Role

Industry Legal

Job Function Provide technology-related consultation and support in an office environment, including deployment, administration, and support of technology systems

Role Subtype End User Support

Keywords for Your Resume

it user support specialistgreenberg traurigmiramar officeremoteoffice environmentiManagevideo conferencingav setupsoutlookinTuneemail archivingmicrosoft 365remote accesscitrixvpnremote desktopservice deskend user supportdesktop supportwindows 11outlook mobile

Deal Breakers

High school diploma; college degree preferred, Experience with iManage and legal tools, Willingness to travel between offices

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