✦ Luna Orbit — IT Support & Helpdesk

ITAM Technical Support Specialist

at Auditmacs Consulting

📍 Jacksonville, FL, US Onsite 💰 $15 – $18 USD / year Posted April 06, 2026
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Position Details

Salary $15 – $18 USD / year
Type Full-Time
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Support IT asset management operations including end-user hardware, device deployment, and asset tracking. Maintain inventory accuracy, assist with warranty and procurement processes, and collaborate with cross-functional teams to meet SLAs.

Key Responsibilities

  • Provide Level 1-2 technical support for end-user devices
  • Configure and stage devices
  • Coordinate device replacement, repair, and warranty processing
  • Monitor and manage service tickets to meet SLAs
  • Manage wireless/mobile devices across carrier portals

Technical Overview

Role focuses on Level 1-2 IT support for assets, deployment/configuration of devices, and asset lifecycle tasks within an asset management environment.

Ideal Candidate

The ideal candidate is an entry-level IT asset management/helpdesk professional who can support end-user hardware and asset tracking processes. They should be comfortable with device deployment, carrier portals, and meeting SLAs while handling background checks and drug screening requirements.

Must-Have Skills

Clear verbal and written communication skillsStrong attention to detailStrong organizational skillsBackground check and drug screeningAbility to follow proceduresAbility to work independentlyAcceptable vision and hearing

Nice-to-Have Skills

Mobile device platforms iOSiOSAndroidWindowsHPDellLenovoAppleITSM toolsticketing systemsinventory managementasset tracking

Required Skills

IT asset managementasset management systemsprocurementdisposalauditingreportingcompliance policieshealthcare information systemsinventory managementcross-functional collaboration

Hard Skills

ITSM toolsticketing systemsmobile device managementiOSAndroidWindowsHPDellLenovoAppleasset trackinginventory managementdeployment proceduresdevice configurationwarranty processingcarrier portalsVerizonAT&TT-Mobile

Soft Skills

Clear verbal and written communicationAttention to detailOrganizational skillsAbility to follow proceduresIndependent workCollaborationCross-functional coordination

Industry & Role

Industry Consulting
Job Function Provide IT asset management support and hands-on hardware deployment and inventory control
Role Subtype End User Support
Tech Domains Windows Server, Cisco Networking, Networking / TCP-IP

Keywords for Your Resume

IT Asset ManagementLevel 1Level 2end-user hardwaredevice deploymentdeployment proceduresasset trackinginventory managementwarranty processingcarrier portalsVerizonAT&TT-MobileITSM toolsticketing systemsbackground checkdrug screeninglaptopstabletssmartphonesperipheral devicescross-functional collaborationon-siteJacksonvillefull-timeasset management systemprocurementdisposalauditingreportingcompliance policieshealthcare information systemsvendor communication

Deal Breakers

Lack of ability to pass background check or drug screening, Inability to work on-site in Jacksonville, FL, No experience with end-user hardware deployment or asset tracking

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