About this role
Contract ServiceNow Architect to design, implement, and govern scalable ServiceNow solutions for ITSM Pro and ITOM, leading architecture, configuration, and integrations in a remote enterprise environment.
Key Responsibilities
- Lead architecture discussions
- Oversee ServiceNow configuration and customization
- Drive REST/SOAP integrations and MID Server configurations
- Govern CMDB data models and CI relationships
- Develop technical design documents and architecture diagrams
Technical Overview
Hands-on ServiceNow expertise across ITSM Pro and ITOM, CMDB data modeling, REST/SOAP integrations, MID Server, JavaScript/Glide scripting, and ITIL-aligned governance; architecture leadership for a large enterprise.
Ideal Candidate
The ideal candidate is a senior ServiceNow architect with 5+ years designing and implementing ITSM Pro and ITOM, strong CMDB governance, and hands-on scripting. They should lead architecture discussions across enterprise teams, demonstrate excellent stakeholder communication, and drive ITIL-aligned ServiceNow implementations in a remote, contract environment.
Must-Have Skills
Hands-on experience designing and configuring ServiceNow ITSM Pro modulesHands-on experience implementing ServiceNow ITOM capabilities (DiscoveryEvent ManagementOrchestration)Experience architecting and governing CMDB data modelsCI relationshipsand data integrity standardsStrong JavaScript and Glide scriptingREST/SOAP integrations and MID Server configurationsExperience with Business RulesClient ScriptsScript IncludesUI PoliciesFlow Designerand IntegrationHubITIL processes knowledgeAbility to lead technical design sessions and provide architectural guidanceStrong communication skillsAbility to manage multiple initiatives in fast-paced enterprise environment
Nice-to-Have Skills
ITIL Foundation CertificationExperience with ServiceNow Asset Management or additional ServiceNow modulesExperience working in Agile or SAFe environments
Tools & Platforms
ServiceNowFlow DesignerIntegrationHubMID ServerRESTSOAPJavaScriptGlide Scripting
Required Skills
ServiceNow ITSM ProITOMCMDBFlow DesignerIntegrationHubMID ServerRESTSOAPJavaScriptGlide scriptingITILCMDB data modelsCI relationshipsdata integrityBusiness RulesClient ScriptsScript IncludesUI Policies
Hard Skills
ServiceNow ITSM ProServiceNow ITOMCMDBCMDB data modelsCI relationshipsdata integrityBusiness RulesClient ScriptsScript IncludesUI PoliciesFlow DesignerIntegrationHubMID ServerRESTSOAPJavaScriptGlide ScriptingITILDiscoveryEvent ManagementOrchestrationArchitecture diagramsGovernanceServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) ITSMServiceNow Certified Implementation Specialist (CIS) ITOM
Soft Skills
LeadershipCommunicationStakeholder managementCross-functional collaborationStrategic thinkingMentorshipProblem-solving
Certifications
Required
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) ITSMServiceNow Certified Implementation Specialist (CIS) ITOM
Preferred
ITIL Foundation CertificationPMPAgile/Scrum Certification
Keywords for Your Resume
ServiceNowITSM ProITOMCMDBCMDB data modelsCI relationshipsdata integrityBusiness RulesClient ScriptsScript IncludesUI PoliciesFlow DesignerIntegrationHubMID ServerRESTSOAPJavaScriptGlide scriptingITILDiscoveryEvent ManagementOrchestrationCSACIS ITSMCIS ITOM
Deal Breakers
No documented 5+ years enterprise IT architecture experience, No hands-on ServiceNow ITSM Pro or ITOM experience, Lack of CMDB governance experience, No ITIL knowledge, Limited communication skills
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