Position Details
About this role
Digital Servicing Business Technology Senior Manager leads a complex technology portfolio and large programs for the Consumer line; drives strategy, delivers programs end-to-end, and oversees 24/7 production support with a focus on GenAI-driven productivity.
Key Responsibilities
- Manages a technology portfolio of greater complexity and breadth
- Lead one or more technology programs end-to-end with sponsorship and steering committees
- Oversee 24/7 production support and vulnerability remediation
- Manage, develop and engage a medium-sized team including analysts, PMs, engineers, vendors
- Drive continuous improvement and innovation
Technical Overview
Broad leadership role with emphasis on agile program management, production support, and GenAI-enabled initiatives; governance, risk management, and stakeholder communication are key.
Ideal Candidate
The ideal candidate is a senior technology leader with 7+ years of experience managing complex portfolios and large technology programs; strong in GenAI, agile practices, and production support, with demonstrated ability to lead onshore/offshore teams and develop talent.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
7+ years of relevant experience, Must be able to operate in a hybrid in-office 3 days/week environment, Bachelor's degree preferred
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