Position Details

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Technology Support Escalation Mac Engineer responsible for L3 macOS incidents, large-scale MDM management, and automation to improve reliability and user experience in an enterprise environment.

Key Responsibilities

Act as L3 escalation for macOS incidents and problems
Administer and optimize MDM at scale
Build scripts and automation
Monitor fleet health and KPIs
Collaborate on cross-platform issues with Windows teams

Technical Overview

Deep macOS expertise with Jamf/Workspace ONE, ABM/VPP, MDM, VDI/Citrix, endpoint security, and telemetry through Splunk; cross-platform collaboration with Windows teams and security.

Ideal Candidate

The ideal candidate is an escalation Mac support engineer with 5+ years in macOS engineering and MDM administration within large enterprises, strong knowledge of Jamf/Workspace ONE, and experience with Citrix/VDI and endpoint security tooling.

Must-Have Skills

5+ years hands-on Desktop Support and macOS engineering experience5+ years MDM administration (JamfWorkspace ONE) in large enterpriseDeep knowledge of macOS and Apple ecosystem at scale (ABMVPPMDMconfiguration profilespolicy frameworks)Strong troubleshooting across networkingWiFiVPNidentity/SSOcertificatesendpoint securityIndependent work style with strong communicationExcellent stakeholder engagement

Nice-to-Have Skills

VDI and Citrix support/administrationWindows desktop fundamentals; exposure to IntuneEndpoint security tooling (CrowdStrikeEDR)CI/CD and Git

Required Skills

5+ years hands-on Desktop Support and macOS engineering5+ years MDM administrationmacOS knowledge at scalenetworking and security troubleshootingindependent work stylestakeholder engagement

Hard Skills

macOSMDM administrationJamfWorkspace ONEABM (Automated Device Enrollment)VPPconfiguration profilespolicy frameworksVPNidentity / SSOendpoint securityCrowdStrikeEDRSplunkGitCI/CDCitrixVDIIntuneWindows interoperability

Soft Skills

Self-starterCommunicationStakeholder engagementCross-functional collaborationProblem-solvingAbility to work under pressure

Industry & Role

Industry Banking

Job Function Escalation Mac Support Engineer for enterprise macOS environments.

Role Subtype IT Support Specialist

Tech Domains macOS, , MDM Administration, Citrix, Kubernetes

Keywords for Your Resume

macOSMDM administrationJamfWorkspace ONECitrixVDIIntuneendpoint securityCrowdStrikeSplunkGitCI/CDConfiguration as codeWindows interoperabilityCTOmacOS engineering

Deal Breakers

Lack of 5+ years macOS engineering or MDM administration, Inability to work on-site in Jersey City

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