Position Details

Type Not Specified

Experience entry

Exp. Years 2-4 years

Education Not Specified

Category IT Support & Helpdesk

About this role

Desktop Support Analyst to provide technical support to internal business users, focusing on Windows, Microsoft Office, AD, and ticketing; remote and desk-side support with 2-4 years of experience.

Key Responsibilities

Provide technical support for desktop, laptop, and application issues
Troubleshoot basic hardware, software, and operating system issues in a Windows environment
Perform password resets and user account administration in Active Directory
Support Microsoft Office and email applications
Log, track, and resolve issues through the ticketing system

Technical Overview

Technical scope includes Windows, Office apps, Active Directory, password resets, ticketing systems, and both remote and desk-side support.

Ideal Candidate

The ideal candidate is a mid-entry level desktop support analyst with 2-4 years of IT support experience, strong Windows and Microsoft Office skills, and Active Directory administration knowledge; familiar with ticketing systems and able to provide both remote and desk-side support.

Must-Have Skills

High School Diploma or equivalent2-4 years of customer service or IT support experienceExperience supporting Windows operating systems and Microsoft Office applicationsBasic knowledge of Active Directory user account administrationExperience working with ticketing or service desk systems

Nice-to-Have Skills

Associate’s degree in information technologyComputer Scienceor related fieldITIL certification or familiarityCompTIA A+ or related technical certification

Required Skills

2-4 years of customer service or IT support experienceWindows operating systems and Microsoft OfficeActive Directory administrationticketing or service desk systemsdesk-side and remote support

Hard Skills

WindowsMicrosoft OfficeActive DirectoryPassword resetsUser account administrationTicketing or service desk systemsRemote and desk-side supportEnd user support

Soft Skills

Customer serviceCommunicationTeamwork

Certifications

Preferred

ITILCompTIA A+

Industry & Role

Industry Consulting

Job Function Provide internal IT support and user assistance for desktop environments

Role Subtype Desktop Support

Tech Domains Windows, Active Directory, Microsoft 365

Keywords for Your Resume

desktop supportit supportwindowsmicrosoft officeactive directorypassword resetsuser account administrationticketing systemsremote supportdesk-side supportemail applicationscustomer service2-4 yearscomptia a+itil

Deal Breakers

Lack of 2-4 years IT support experience, No Windows or Office experience, No Active Directory knowledge, No ticketing system experience

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