Position Details
About this role
Experience Manager leads a team to achieve service and retail goals, oversees salons and boutiques, and ensures high guest satisfaction and operational excellence.
Key Responsibilities
- Be knowledgeable of Ulta policies and standards
- Lead a high-performing team across services, boutiques, and retail
- Develop and execute scheduling and payroll budgets
- Address underperforming metrics and implement improvement plans
- Maintain infection control and store standards
Technical Overview
Steers store operations using scheduling tools, payroll management tools, and POS systems to optimize staff and guest experiences.
Ideal Candidate
The ideal candidate is an experienced retail leader with 2-3+ years of management, strong in payroll budgeting, scheduling, and guest experience, capable of driving NPS and service excellence across salon and boutique areas.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
2-3+ years retail mgmt experience required, Unwilling to work full-time and flexible schedule, Bachelor's degree not preferred
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