Position Details

Type Full-Time

Experience mid

Exp. Years 4 years

Education Not specified

Category IT Support & Helpdesk

About this role

IT Desktop Support Specialist provides on-site technical support for end-user devices in a Miami, FL environment, handling MACD tasks, MDM platforms, and asset management while ensuring security clearance requirements.

Key Responsibilities

monitor ticket systems and complete basic requests
perform IMAC tasks
provide on-site support and respond to queries
support desktop services team with basic requests
complete tasks as requested by supervisor

Technical Overview

Role focuses on end-user device support across desktops and mobile, with ITIL/ITSM alignment, and hands-on experience with MobileIron and Jamf for MDM.

Ideal Candidate

The ideal candidate is an IT Desktop Support Specialist with 4+ years of deskside support experience, fluent in Spanish, able to obtain Public Trust clearance, and willing to travel to Puerto Rico for quarterly office support; comfortable performing on-site MACD and end-user device support in Miami.

Must-Have Skills

Minimum 4 years experience performing deskside technical supportAbility to obtain Public Trust clearanceConversational level SpanishWillingness to travel to Puerto Rico

Nice-to-Have Skills

Bachelor's degree

Required Skills

['deskside technical support''IT asset management''MobileIron''Jamf''MDM''MACD (MoveAddChangeDelete)''conversational Spanish''on-site support''troubleshooting end-user devices''public trust clearance']

Hard Skills

deskside technical supportMACD (MoveAddChangeDelete) supportIT asset managementMobileIronJamfMDMPublic Trust clearanceConversational level Spanishtravel to Puerto Ricoon-site IT Services

Soft Skills

customer servicecommunicationproblem-solvingability to work in fast-paced environments

Industry & Role

Industry Information Technology

Job Function Provide on-site desktop and endpoint support for a Miami-based IT environment in a hospitality-focused setting

Role Subtype IT Support Specialist

Keywords for Your Resume

IT Desktop Support Specialistdeskside Techniciandeskside technical supportMACD (MoveAddChangeDelete)IT asset managementMobileIronJamfMDMPublic Trust clearanceConversational level Spanishtravel to Puerto RicoMiamiFloridaon-siteend-user devicesdesksideonsite IT Servicesfield officeit desktop support specialistdeskside technicianmdmmobileironjamfit asset managementpublic trust clearancespanishdeskside support

Deal Breakers

Must be able to obtain Public Trust clearance, Willingness to travel to Puerto Rico, Spanish language proficiency

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