Position Details

Type Not Specified

Experience senior

Exp. Years 5+ years

Education Bachelor's degree required; graduate degree preferred in design, psychology, sociology, anthropology, business, human factors, cognitive science, computer science, or human-computer interaction (HCI), or equivalent experience

Category Design & UX

About this role

Senior UX Researcher at AutoZone leading mixed-methods research to uncover customer and employee insights for product and design improvements across B2C, B2B, and internal journeys.

Key Responsibilities

Identify research projects; design and execute mixed-methods studies; triangulate findings with analytics; synthesize insights for stakeholders; contribute to UX Research Center of Excellence

Technical Overview

Strong emphasis on qualitative and quantitative methods, usability testing, and accessibility considerations; integrates research with analytics and product teams in a retail/digital ecommerce context.

Ideal Candidate

The ideal candidate is a senior UX researcher with 5+ years of mixed-methods research experience for software/web products, with strong leadership and the ability to influence product strategy across B2C, B2B, and employee journeys.

Must-Have Skills

5+ years conducting user research for software/web-based products with stories to share

Nice-to-Have Skills

Experience with agile product development methodologiesExperience integrating user research into product designs and design practicesFamiliarity with retail operations and digital eCommerce processes

Required Skills

UX researchmixed-methodsusability testingsurveysethnographyinterviewingfocus groupspersonasjourney mappingaccessibility testingagile collaboration

Hard Skills

Qualitative researchQuantitative researchMixed-methodsUsability testingSurveysInformation architecture testingClick testsUser journey mapsPersonasEthnographic studiesField observationsHeuristic analysisUX best practice reviewDay-in-the-life scenario studiesUser interviewsFocus groupsA/B testingAccessibility testingADA compliance

Soft Skills

Interpersonal skillsCommunicationLeadershipStakeholder managementTime managementCollaboration

Industry & Role

Industry Retail

Job Function Lead and execute high-impact UX research programs to inform product decisions and strategy

Role Subtype UX Researcher

Keywords for Your Resume

senior ux researcherux researcheruser researchqualitativequantitativemixed-methodsusability testingsurveysinformation architecture testingclick testsuser journey mapspersonasethnographic studiesfield observationsheuristic analysisux best practice reviewday-in-the-life scenario studiesuser interviewsfocus groupsA/B testingaccessibility testingada complianceagile product developmentretailmemphisux center of excellenceinformation architectureethnographyagile

Deal Breakers

Less than 5 years of UX research experience, Lack of hands-on experience with mixed-methods research, Inability to collaborate with cross-functional teams

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