Position Details

Type Full-Time

Experience entry

Exp. Years 1 year

Education High School Diploma or equivalent

Category IT Support & Helpdesk

About this role

Provides first-level desktop support for IOA employees, troubleshooting hardware and software issues, and maintaining end-user productivity with on-site IT support.

Key Responsibilities

Technical Support (80%): First-level support via phone for desktops, laptops, printers, and related hardware
Software Troubleshooting: OS, Microsoft Office
Hardware Setup: New hardware/software deployment
Help Desk Management: Ticketing and documentation
Issue Escalation: Collaborate with IT teams to resolve problems

Technical Overview

Strong Windows OS and Office proficiency; hands-on hardware setup; VPN and remote desktop support; ticketing and documentation; asset management; on-site collaboration.

Ideal Candidate

An entry-level desktop support technician with 1 year of experience, strong Windows and Office skills, and a customer-service mindset who can handle on-site IT support for IOA.

Must-Have Skills

High school diploma or equivalent1 year of desktop support experienceProficiency with Microsoft Windows operating systems and Microsoft Office

Nice-to-Have Skills

CompTIA A+Microsoft Certified Desktop Support Technician

Required Skills

Desktop SupportIT SupportHelp DeskWindowsMicrosoft OfficeVPNRemote DesktopTicketing SystemsEnd User SupportTroubleshootingHardware SetupAsset ManagementDocumentationVendor Coordination

Hard Skills

Windows operating systemsMicrosoft OfficeDesktop hardware setupVPNRemote desktop toolsHelp desk ticketsTroubleshootingEnd-user supportSoftware troubleshootingPrinter setupAsset managementIT security protocolsDocumentationVendor coordination

Soft Skills

customer servicecommunicationproblem-solvingmultitaskingtime managementteamwork

Certifications

Preferred

CompTIA A+Microsoft Certified Desktop Support Technician

Industry & Role

Industry Insurance

Job Function Provide desktop and end-user IT support to maintain productivity and security for internal users

Role Subtype Desktop Support

Tech Domains Windows Server, Microsoft 365, Active Directory, Remote Desktop, VPN

Keywords for Your Resume

Desktop Support SpecialistDesktop SupportIT supportHelp DeskticketsWindowsMicrosoft OfficeVPNRemote Desktopon-siteEnd User SupportTroubleshootingHardware setupAsset managementDocumentationVendor coordinationSecurity protocolsdesktop supportit supporthelp deskwindowsmicrosoft officevpnremote desktopticketing systemcustomer service

Deal Breakers

1 year experience not met, Lack of Windows/Office proficiency, Not able to work on-site in Orlando

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