Position Details

Type Full-Time

Experience lead

Exp. Years 8 years

Education Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field

Category ERP & CRM Systems

About this role

Sr. Manager to lead the enterprise ServiceNow development, implementation, and support teams across ITSM, CMDB, and related modules, with a focus on governance, upgrades, and analytics.

Key Responsibilities

Provide technical direction and architectural guidance for ServiceNow implementations across modules
Lead complex ServiceNow projects including upgrades, integrations, and custom app development
Oversee CMDB strategy and data governance
Ensure adherence to ServiceNow best practices
Lead incident response and data quality initiatives

Technical Overview

Deep ServiceNow expertise across ITSM, CMDB, CSM, SIR, and Performance Analytics; governance and data quality focus; strong automation and integrations with REST/SOAP; hybrid work model in Ann Arbor.

Ideal Candidate

The ideal candidate is a senior ServiceNow professional with 8+ years of hands-on experience, strong ITSM/CMDB/CSM expertise, and proven leadership in multinational settings. They should have deep knowledge of CMDB governance, upgrades, integrations, and analytics, plus CSA certification.

Must-Have Skills

Eight (8) years hands-on ServiceNow experienceMinimum three (3) years direct experience leading and/or managing large technical teamsBachelor's degree or equivalent experience in Computer ScienceInformation TechnologyEngineeringor related technical field

Nice-to-Have Skills

ITIL FoundationsExperience in multinational corporate environments

Required Skills

Eight years hands-on ServiceNow experienceleadershipITSMCMDBEnovia not required hereCS MSIRPerformance AnalyticsJavaScriptGlide APIsServiceNow scriptingFlow DesignerWorkflowRESTSOAPHTMLCSSdata governanceupgradesintegrations

Hard Skills

ServiceNowITSMCMDBConfiguration Management DatabaseCSMSecurity Incident Response (SIR)Performance AnalyticsJavaScriptGlide APIsServiceNow scriptingFlow DesignerWorkflowRESTSOAPHTMLCSSData governanceAutomation

Soft Skills

leadershipteam mentorshipcommunicationstakeholder managementcollaborationproblem-solving

Certifications

Required

ServiceNow Certified System Administrator (CSA)

Preferred

ITIL Foundations

Industry & Role

Industry Manufacturing

Job Function Lead the ServiceNow platform strategy, delivery, and governance for global IT services

Role Subtype ServiceNow Admin

Tech Domains ITSM / ServiceNow, JavaScript, SQL / PostgreSQL

Keywords for Your Resume

service nowitsm / service nowcmdbconfiguration management databasecs mserviceNow itsmserviceNow cmdbserviceNow CSAserviceNow administratorglide APIsjavascriptflow designerworkflowrest apisoap web servicesdata governanceupgradesintegrationssla complianceperformance analyticsdashboardsitil foundationsmultinationalitsmrestsoapservice now administrator

Deal Breakers

Less than 8 years of ServiceNow experience, No leadership experience, No Bachelor's degree or equivalent, Inability to work in hybrid mode in Ann Arbor

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