Position Details
About this role
IT Client Services Lead at Cepheid (Danaher) is responsible for delivering high-quality end-user IT services at the site, focusing on laptops, mobile devices, and conference room technology. The role acts as a primary escalation point, collaborates across IT teams, and coordinates with vendors and facilities.
Key Responsibilities
- Act as the primary escalation point for complex technical issues
- Collaborate with Cross-Functional IT teams to ensure seamless integration
- Coordinate with vendors and facilities for installation, upgrades
- Identify opportunities to enhance end-user support processes and service delivery
- Work closely with IT Site Lead to align client services with business needs
Technical Overview
End-user computing environment including laptops, mobile devices, and AV technology; supports incident resolution, change management, and documentation; alignment with IT operations and cross-functional teams.
Ideal Candidate
Ideal candidate is a senior end-user IT professional with 5+ years of IT support, strong leadership, and ability to manage client services, escalations, and vendor coordination onsite in Bothell, WA.
Must-Have Skills
Nice-to-Have Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Must have 5+ years of end-user IT support experience, Must be onsite in Bothell, WA, Bachelor's degree or equivalent
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