About this role
Lead corporate IT Service Management functions focusing on ITSM strategy, CMDB governance, and ServiceNow platform development and support to ensure reliable and secure IT services.
Key Responsibilities
- Own ITSM strategy and roadmap
- Establish CMDB governance
- Lead ServiceNow platform development and support
- Ensure security and compliance
- Drive process governance and continual improvement
Technical Overview
Oversee ITSM processes including Incident, Request, Problem, Change, Knowledge, and Service Catalog management. Manage CMDB data standards and lifecycle. Own ServiceNow platform strategy, development, and operational support.
Ideal Candidate
The ideal candidate is an executive-level IT leader with deep expertise in IT Service Management, CMDB governance, and ServiceNow platform ownership. They have strong leadership skills and experience driving service management maturity, compliance, and operational excellence.
Must-Have Skills
IT Service Management leadershipCMDB governanceServiceNow platform ownershipProcess governance and continual improvementSecurityprivacyand compliance management
Required Skills
IT Service ManagementITSMConfiguration Management DatabaseCMDBServiceNowIncident ManagementRequest ManagementProblem ManagementChange ManagementKnowledge ManagementService CatalogService Level ManagementProcess governancePoliciesControlsKPIOKRAuditSecurityPrivacyCompliance
Hard Skills
IT Service ManagementITSMConfiguration Management DatabaseCMDBServiceNowServiceNow platform developmentServiceNow administrationServiceNow supportIncident ManagementRequest ManagementProblem ManagementChange ManagementKnowledge ManagementService CatalogService Level ManagementProcess governancePoliciesControlsKPIOKRAuditSecurityPrivacyComplianceAccess controlsSegregation of dutiesAudit trailsChange approvals
Soft Skills
leadershipstrategic planningcollaborationcommunicationrisk managementcustomer focusemployee experience
Keywords for Your Resume
Head of IT Service ManagementIT Service ManagementITSMConfiguration Management DatabaseCMDBServiceNowServiceNow platform developmentServiceNow administrationServiceNow supportIncident ManagementRequest ManagementProblem ManagementChange ManagementKnowledge ManagementService CatalogService Level ManagementProcess governancePoliciesControlsKPIOKRAuditSecurityPrivacyComplianceAccess controlsSegregation of dutiesAudit trailsChange approvals
Deal Breakers
Experience leading ITSM functions, Strong CMDB governance knowledge, ServiceNow platform ownership experience
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