Position Details
About this role
ICE Data Services Operations role providing incident and production support with ServiceNow and cross-functional collaboration in a financial services setting.
Key Responsibilities
- Troubleshoot day-to-day issues
- Communicate maintenance events
- Interact with vendors and internal teams
- Maintain proprietary systems
- Document troubleshooting steps
Technical Overview
IT support and operations role with ServiceNow administration, Windows/Linux OS familiarity, and basic networking skills
Ideal Candidate
The ideal candidate is a mid-level IT operations analyst with strong incident/problem/change management skills, ServiceNow experience, and the ability to support production systems in a financial services environment.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must be able to work on-site (not fully remote)
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