Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Associates/Bachelor's degree

Category IT Support & Helpdesk

About this role

ICE Data Services Operations role providing incident and production support with ServiceNow and cross-functional collaboration in a financial services setting.

Key Responsibilities

Troubleshoot day-to-day issues
Communicate maintenance events
Interact with vendors and internal teams
Maintain proprietary systems
Document troubleshooting steps

Technical Overview

IT support and operations role with ServiceNow administration, Windows/Linux OS familiarity, and basic networking skills

Ideal Candidate

The ideal candidate is a mid-level IT operations analyst with strong incident/problem/change management skills, ServiceNow experience, and the ability to support production systems in a financial services environment.

Must-Have Skills

Systems/Application support experienceAssociates/Bachelor's degreeKnowledge of IncidentProblemand Change ManagementServiceNow experience

Nice-to-Have Skills

Experience with ServiceNow IncidentTicketand Change modulesProficiency with Microsoft Office SuiteBash/PowerShell scriptingLinux and Windows OS familiarity

Required Skills

Systems/Application supportIncident/Problem/Change managementServiceNowLinuxWindowsMicrosoft Office SuiteIT support

Hard Skills

ServiceNowMicrosoft Office SuiteLinuxWindows operating systemsNetworking / TCP-IP

Soft Skills

Excellent communicationTeam playerDecisive under pressureOrganizationReliability

Industry & Role

Industry Financial Services

Job Function Provide production support and incident management for ICE Data Services systems

Role Subtype IT Support Specialist

Tech Domains ServiceNow, Microsoft Office Suite, Linux, Windows Server

Keywords for Your Resume

analyst ii systems operationsice data servicesproduction incidentsincident managementproblem managementchange managementserviceNow24x7documentationtroubleshootingroot-cause analysisnOCvendor coordinationinternal partnershipslinuxwindowsit support24x7 operations

Deal Breakers

Must be able to work on-site (not fully remote)

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