Position Details

Type Full-Time

Experience senior

Exp. Years 3+ years

Education High School Diploma, GED or equivalent certification

Category IT Support & Helpdesk

About this role

Principal Associate, Corporate Functions End User Support Specialist responsible for end-user LMS governance and support across the enterprise, focusing on reducing friction and improving platform stability.

Key Responsibilities

Identify and analyze LMS issues; partner with product/tech teams to implement improvements; maintain governance standards; manage escalation paths; coordinate cross-functional initiatives

Technical Overview

Involves LMS administration and governance, cross-functional stakeholder collaboration, root cause analysis, and data-driven support improvements.

Ideal Candidate

The ideal candidate is an experienced end-user support professional with LMS experience, strong governance and root-cause analysis skills, and the ability to work across multiple locations and teams in a banking environment.

Must-Have Skills

At least 3 years of experience in end-user supportExperience supporting enterprise technology systemsExperience with end-user support for LMSAbility to translate operational pain points into requirements

Required Skills

End User SupportLMSOne LearnLearning Management Systemgovernanceplatform administrationoperational supportroot cause analysisstakeholder managementdata-driven analysiscross-functionalbacklog management

Hard Skills

Soft Skills

CommunicationCollaborationAnalytical thinkingProblem solvingstakeholder management

Industry & Role

Industry Banking

Job Function Lead end-user LMS support and governance across enterprise learning platforms

Role Subtype End User Support

Tech Domains Learning Management System, LMS, Platform administration

Keywords for Your Resume

end user supportend-user supportLMSOne LearnLearning Management Systemgovernanceplatform administrationoperational supportroot cause analysisstakeholder managementdata-driven analysiscross-functionalbacklog managementcapital oneenterprise technology systemsproductdata teamsroadmap

Deal Breakers

Must be eligible to work in the US without sponsorship

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Untitled Position

Get matched to jobs like this