About this role
Manage day-to-day administration and data quality of CMDB and hardware asset records using ServiceNow to support IT operations and audits in a financial services environment.
Key Responsibilities
- Perform CMDB administration
- Manage CMDB work queue
- Maintain CI data quality
- Manage CI relationships
- Develop CMDB reports
Technical Overview
Hands-on CMDB administration including creation, update, validation, and decommissioning of CI records. Use ServiceNow tools for reporting and governance. Familiarity with AWS, Kubernetes, and scripting is a plus.
Ideal Candidate
The ideal candidate is a mid-level IT Asset Management analyst with 2+ years of hands-on CMDB and ServiceNow experience, skilled in data analysis, reporting, and lifecycle management of hardware assets. Familiarity with AWS, Kubernetes, and scripting is preferred.
Must-Have Skills
2+ years of CMDB experienceExperience with ServiceNowKnowledge of IT Asset ManagementCMDB and asset/CI lifecycle practicesData analysis and reporting skillsStrong written and verbal communication skills
Nice-to-Have Skills
Experience building reports with ServiceNow CMDB Query BuilderExperience with Performance AnalyticsFamiliarity with serversnetwork gearAWSKubernetesend user devicesBachelor’s degree or equivalent experienceAdvanced Excel data analysisScripting and/or programming experience
Required Skills
Configuration Management DatabaseCMDBHardware Asset ManagementHAMServiceNowCMDB administrationData modelingHardware model lifecycle managementData analysisReporting
Hard Skills
Configuration Management DatabaseCMDBHardware Asset ManagementHAMServiceNowCMDB administrationData modelingHardware model lifecycle managementData analysisReportingService MappingDynamic CI GroupsCMDB GroupsExcelScriptingProgrammingAWSAmazon Web ServicesKubernetes
Soft Skills
problem-solvingdecision-makingmultitaskingcommunicationindependent workteamworkprofessionalism
Keywords for Your Resume
Analyst IIIT Asset ManagementConfiguration Management DatabaseCMDBHardware Asset ManagementHAMServiceNowCMDB administrationData modelingHardware model lifecycle managementService MappingDynamic CI GroupsCMDB GroupsData analysisReportingAWSAmazon Web ServicesKubernetesScriptingProgrammingExcel
Deal Breakers
2+ years CMDB experience, Experience with ServiceNow, Strong communication skills
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