About this role
Application Support Analyst for S&P Dow Jones Indices provides Level-2 production support for index data platforms, ensuring high availability and timely resolution of issues across global stakeholders.
Key Responsibilities
- Provide daily Level-2 production support for Index Data Platforms
- Monitor and validate daily data load jobs
- Support historical data migration activities
- Respond to critical production incidents with immediate workarounds
- Coordinate change management and disaster recovery with global teams
Technical Overview
Stack includes relational databases (SQL Server, Oracle, PostgreSQL), .NET and Java applications, and AWS cloud services; monitoring via Datadog, Dynatrace, Grafana; ITSM/incident management via ServiceNow and PagerDuty.
Ideal Candidate
The ideal candidate is a mid-level application support analyst with 3-5 years of Level-2 production support experience, strong SQL/DB skills and experience with AWS and monitoring tools; comfortable supporting financial services index platforms with global stakeholders.
Must-Have Skills
Bachelor's degree in Computer ScienceInformation Systemsor Engineeringor equivalent demonstrated work experience in production support environments3-5 years hands-on Level-2 application and data production supportProficiency with Microsoft SQL ServerOraclePostgreSQLor other relational databases including PL/SQL troubleshooting and stored proceduresExperience with Microsoft .NET (C# MVC)JavaRDBMSand modern web frameworksStrong experience with cloud platforms such as AWS services including ECSEC2RDSS3CloudWatchEMRLambdaGlueProficiency with monitoring and observability platforms such as DatadogDynatraceGrafana
Nice-to-Have Skills
Experience with DevOps practices and CI/CD pipeline managementFamiliarity with ITSM processes and tools such as ServiceNowPagerDutyKnowledge in Financial Services with experience in Index/BenchmarksAsset Managementor Portfolio Investment domainsExperience working with large datasets across EquityCommoditiesForexFuturesand Options
Required Skills
Bachelor's degree in Computer ScienceInformation Systemsor Engineeringor equivalent demonstrated work experience in production support environments; 3-5 years Level-2 production support; Microsoft SQL Server; Oracle; PostgreSQL; PL/SQL; .NET (C# MVC); Java; RDBMS; AWS; Datadog; Dynatrace; Grafana; CI/CD; Jenkins; Azure DevOps; GitLab CI; ServiceNow; PagerDuty; incident management
Hard Skills
Microsoft SQL ServerOraclePostgreSQLPL/SQLMicrosoft .NET (C# MVC)JavaRDBMSAWS (Amazon Web Services) including ECSEC2RDSS3CloudWatchEMRLambdaGlueDatadogDynatraceGrafanaCI/CD (JenkinsAzure DevOpsGitLab CI)ServiceNowPagerDuty
Soft Skills
communicationteamworkproblem-solvingtime managementability to work with global stakeholdersdocumentation
Keywords for Your Resume
application support analystlevel-2production supportindex data platformsdatabasessqloraclepostgresqlpl/sqlnet mvcc sharpmvcjavaawsamazon web servicesdatadoggrafanadynatraceci/cdjenkinsazure devopsgitlab ciservicenowpagerdutyincident managementfinancial servicesservice now
Deal Breakers
Bachelor's degree in computer science, information systems or engineering, or equivalent experience
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