Position Details

Type Contract

Experience mid

Exp. Years 2 years

Education Associate degree or Equivalent Experience

Category IT Support & Helpdesk

About this role

Desktop Support Technician provides hands-on desktop and endpoint support for a hospitality client, performing IMAC tasks, handling MDMS, and ensuring end-user requests are resolved efficiently on-site.

Key Responsibilities

monitor ticket systems and complete basic requests
perform IMAC tasks
provide on-site support and respond to queries
support desktop services team with basic requests
complete tasks as requested by supervisor

Technical Overview

Focused on Windows/macOS desktops, laptops, mobile devices, and MDM platforms (MobileIron, Jamf) with ITIL/ITSM-based incident and service management.

Ideal Candidate

The ideal candidate is a desktop support technician with 2+ years IT experience, adept at handling on-site desk-side support for hospitality clients, with MDM experience (MobileIron, Jamf), ITIL/ITSM knowledge, and strong communication skills.

Must-Have Skills

Associate degree or Equivalent Experience2 years' experience within the Information Technology fieldProficiency with Desktop Technologies (LaptopPCMobileDesktop)ITIL / ITSM knowledgeMobileIronJamf

Nice-to-Have Skills

A+/Microsoft or other relevant technical certificationsITIL FoundationsApple Certified Support Professional

Required Skills

['desktop support''desktop technologies''laptops''pc''mobile devices''mdm''mobileiron''jamf''itil''itsm''end-user support']

Hard Skills

Associate degree or Equivalent ExperienceDesktop Technologies (LaptopPCMobileDesktop)ITIL / ITSM processes and proceduresMobile Device Management (MDM) platformsMobileIronJamf2 years' experience in Information TechnologyEnd-user support

Soft Skills

Interpersonal skillscommunicationcustomer service

Certifications

Preferred

A+/Microsoft or other relevant technical certificationsITIL FoundationsApple Certified Support Professional

Industry & Role

Industry Hospitality

Job Function Deliver on-site desktop and endpoint support for a hospitality client with contract arrangements

Role Subtype Desktop Support

Keywords for Your Resume

desktop support techniciancontracthospitalityindianapolismdmmobileironjamfitilitsmdesktop technologieslaptoppcmobile devicestwo yearsassociate degreeend-usersupportdesk top supportend-user supportwindowslaptopspcs

Deal Breakers

Must be able to travel to Indianapolis or relocate as needed, Experience with hospitality clients, ITIL/ITSM knowledge

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