Position Details

Type Full-Time

Experience lead

Exp. Years 10+ years

Education Bachelor's degree required; Master's degree preferred

Category Operations & Logistics

About this role

Director of Patient Services Operations leads territory managers in the West Region, ensuring patient experience and operational performance. This role oversees field operations, regulatory compliance and growth strategy with a strong emphasis on profitability.

Key Responsibilities

Lead territory managers in multiple geographies in the West Region
Ensure compliance with testing requirements, regulations and departmental budgets
Partner with Commercial team on go-to-market and growth strategy
Oversee patient service centers, mobile teams and hospital processing sites
Manage overall patient experience and financial performance

Technical Overview

Role emphasizes healthcare operations, P&L oversight, regulatory compliance, and cross-functional leadership in a matrixed environment; limited technical systems exposure beyond standard business tools.

Ideal Candidate

The ideal candidate is an experienced healthcare operations leader with 10+ years of managing geographically dispersed teams, P&L ownership, and a track record of growth strategy in patient services.

Must-Have Skills

10+ years leadership experiencelead geographically dispersed teams6+ years in field operations or healthcarefinancial acumen and P&L managementBachelor's degree required

Nice-to-Have Skills

Master's degree in healthcare management or related fieldExperience with M&A due diligenceHealthcare operations experienceStrategic growth initiatives

Required Skills

P&L managementfinancial acumenteam leadershipregulatory compliancegrowth strategygo-to-market strategyrelationship managementmatrixed organizationbudget managementcommercial partnershipdue diligence

Hard Skills

P&L managementfinancial acumenteam leadershipmatrixed organizationrelationship managementgrowth strategygo-to-market strategyregulatory compliancebudget managementcommercial partnershipdue diligence

Soft Skills

leadershipcommunicationstakeholder managementcollaborationproblem solvingstrategic thinking

Industry & Role

Industry Healthcare & Medical

Job Function Oversee patient services operations across the West region to drive patient experience and profitability

Role Subtype Director of Operations

Keywords for Your Resume

directorpatient services operationswest regionwest hillsfield operationshealthcarep&lbudgetsregulatory compliancegrowth strategymatrixed organizationteam leadershipcommercial partnershipdue diligencetravelhealthcare managementoperational oversightcustomer experiencetravel 25-50%Director of Operationspatient servicesP&Lbudget management

Deal Breakers

Bachelor's degree required, 10+ years of leadership experience, Must be willing to travel 25-50%

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