Position Details

Type Not Specified

Experience mid

Exp. Years 1-2 years Nexthink; 4-10 years Data Analysis

Education Not specified

Category Data & Analytics

About this role

DEX Analyst at Adobe measures and improves digital employee experiences using Nexthink; builds dashboards and scorecards, analyzes telemetry, and collaborates with IT, security, and product teams to drive improvements for thousands of devices.

Key Responsibilities

Administer Nexthink modules
Build experience scorecards
Create visualizations and reports
Ensure data quality and tagging
Translate telemetry into actionable leadership insights

Technical Overview

Leverages Nexthink platform for telemetry, dashboards, and automated remediations; works with Windows/macOS endpoints; utilizes Python/PowerShell for scripting; familiar with ITSM/ITIL practices.

Ideal Candidate

The ideal candidate is a mid-level data/DEX analyst with 1-2 years Nexthink hands-on experience and 4-10 years in data analysis, capable of translating telemetry into actionable insights and driving improvements across 15k+ devices.

Must-Have Skills

1-2 years hands-on Nexthink (administrationinvestigationsdashboardscampaignsautomated remediationscoring)4-10 years experience in Data AnalysisWindows and/or macOS environment familiarityStrong analytical skills with large datasetsAbility to translate data into human-centered insightsExperience with 15k+ devices

Nice-to-Have Skills

2+ years in DEXEUC/endpoint engineeringIT operationsScripting experience (PowerShellPython)Familiarity with ITSM/ITIL practicesExperience with telemetry/observability platformsSurvey development or UX research

Required Skills

NexthinkNexthink administrationdashboardsinvestigationscampaignsautomated remediationsexperience scorecardstelemetrydata analysisWindowsmacOSPowerShellPythonITSMITILsurveysUX research

Hard Skills

NexthinkNexthink administrationdashboardsinvestigationscampaignsautomated remediationsexperience scorecardstelemetrydata analysisWindowsmacOSPowerShellPythonsurveysITSMITILobservabilityendpoints

Soft Skills

Strong analytical skillsStorytellingCommunicationCollaborationProblem-solvingAdaptability

Certifications

Preferred

ITIL

Industry & Role

Industry SaaS

Job Function Analyze and improve Adobe’s Digital Employee Experience using Nexthink and analytics.

Role Subtype Data Analyst

Tech Domains Python, Windows Server, ITSM / ServiceNow, ITIL, Dashboards

Keywords for Your Resume

nexthinkdex analystdata analystexperience analyticstelemetrydashboardsinvestigationscampaignsremediationswindowsmacospythonpowershellitsmitilsurveysux research15k devicesendpoint performanceanalysisNexthinkPowerShellPythonITILendpointsWindows

Deal Breakers

No Nexthink experience, Insufficient data analysis experience, Lack of Windows/macOS endpoint experience

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